Helpdesk & Scheduling Coordinator — Flexible Working

Mitie Cleaning & Hygiene Services; Swindon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

Share Plan

Job summary

Mitie is looking for a full-time Helpdesk Coordinator to join our team at Swindon, supporting the GWR contract at Milford House. You will be the first point of contact for customers, logging requests, scheduling works and ensuring service levels are met in a fast-paced environment.

Ideal candidates will have experience in a helpdesk or facilities management role, strong IT skills and a calm, organised approach.

Qualifications

• Experience in a customer service, helpdesk, or facilities management role.
• Confident communicator with strong organisational skills.
• Proficiency in Microsoft Office; Excel is essential.

Responsibilities

• Respond to helpdesk calls, emails and AI-driven requests.
• Log jobs accurately into the CAFM system.
• Schedule engineers and subcontractors to attend required works.
• Monitor job progress and performance against SLAs.
• Maintain accurate helpdesk data and inputs from relevant systems.
• Raise purchase orders for labour and materials when required.
• Process goods receipt invoices to support prompt payment to suppliers.
• Collaborate with engineers, subcontractors and stakeholders to support the contract.

Skills

Customer service

Helpdesk

Organisational skills

Excel

Communications

Tools

CAFM system

Job description

Mitie is looking for a full-time Helpdesk Coordinator to join our team at Swindon, supporting the GWR contract at Milford House. You will be the first point of contact for customers, logging requests, scheduling works and ensuring service levels are met in a fast-paced environment.

Ideal candidates will have experience in a helpdesk or facilities management role, strong IT skills and a calm, organised approach.