Helpdesk Coordinator - Facilities & Client Support

CBRE Group, Inc.; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

CBRE Group, Inc. is seeking a Helpdesk Coordinator in Birmingham to be the first point of contact for customers, manage service requests, and ensure work orders are tracked and completed efficiently.

You will support operational teams, maintain service excellence, and contribute to contract success. The role requires strong organisational and communication skills, a proactive approach, and the ability to build relationships with stakeholders while using CAFM and reporting tools to drive

Qualifications

• Experience in a helpdesk, customer service, facilities management, or administrative environment.
• Ability to manage multiple tasks with high attention to detail.
• Strong communication and stakeholder management skills.
• Comfort with using reporting tools and systems.

Responsibilities

• Act as the first point of contact for helpdesk enquiries via phone and email.
• Manage and maintain CAFM systems, including reactive maintenance requests, planned maintenance records, and reporting.
• Prioritise and allocate service requests to the appropriate engineers.
• Ensure customers are kept informed throughout the lifecycle of maintenance requests.
• Work closely with operational teams to ensure service delivery standards are met.
• Produce reports and analyse contract performance data.
• Support monthly reporting and client-specific metrics.
• Assist with supplier quotations, agency bookings, and general contract administration activities.
• Promote a positive customer experience and identify opportunities for continuous improvement.

Skills

Organisational skills

Verbal & written communication

Stakeholder management

Customer-first mindset

Proactive problem solving

Tools

CAFM systems

Reporting tools

Job description

CBRE Group, Inc. is seeking a Helpdesk Coordinator in Birmingham to be the first point of contact for customers, manage service requests, and ensure work orders are tracked and completed efficiently.

You will support operational teams, maintain service excellence, and contribute to contract success. The role requires strong organisational and communication skills, a proactive approach, and the ability to build relationships with stakeholders while using CAFM and reporting tools to drive