Helpdesk Coordinator - CAFM & Client Experience Leader

CBRE Group, Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Global leader in real estate services

Collaborative and dynamic work env.

Professional development and training

Recognition and rewards for strong表现

Job summary

CBRE in London is seeking a highly organised Helpdesk Coordinator to join our Global Workplace Solutions team. You will manage the CAFM system, handle calls and emails, and support both facilities staff and end-users to ensure seamless service delivery.

You will work with cross-functional teams to improve processes, respond to client needs, and identify innovative solutions to raise performance and client satisfaction.

Qualifications

• Organised and structured approach to work is essential.
• Analytical and detail-oriented with strong problem-solving abilities.
• Excellent written and verbal communication, adaptable under pressure.
• Proactive, with the ability to follow through on tasks.
• Customer-facing mindset with teamwork across facilities.
• Wosters may be nice but not required. (Note: omit this line)

Responsibilities

• Manage CAFM system as key on-site user, including PPM records and reporting.
• Provide exceptional customer service via phone, email, and in-person.
• Ensure reactive requests are assigned to the correct engineer and clearly communicated to end-users.
• Collaborate with Lead Engineer and Ops Manager to maintain service standards.
• Review subcontractor performance and provide feedback through Ariba and other systems.
• Identify and implement innovative solutions to enhance performance and meet client expectations.

Skills

Organized approach

Structured thinking

Attention to detail

Communication

Persistence

Customer focus

Team collaboration

Job description

CBRE in London is seeking a highly organised Helpdesk Coordinator to join our Global Workplace Solutions team. You will manage the CAFM system, handle calls and emails, and support both facilities staff and end-users to ensure seamless service delivery.

You will work with cross-functional teams to improve processes, respond to client needs, and identify innovative solutions to raise performance and client satisfaction.