Helpdesk Coordinator: Fast-Paced, Customer-Driven Support

CBRE Group, Inc.; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

CBRE Group, Inc. in Birmingham is seeking a Helpdesk Coordinator to be the first point of contact for clients, manage service requests, and coordinate maintenance activities to ensure timely responses and high service levels.

You will work with CAFM systems, produce reports, and support monthly metrics, while building strong relationships with stakeholders and ensuring excellent customer service in a fast-paced environment.

Qualifications

• Previous experience in a helpdesk, customer service, facilities management, or administrative environment.
• Strong organisational and multitasking abilities.
• Excellent written and spoken communication and customer-facing skills.

Responsibilities

• Act as first point of contact for helpdesk enquiries via phone and email.
• Manage CAFM systems and maintenance records; track service requests.
• Prioritise requests and assign to engineers; keep customers informed.
• Collaborate with operations to meet service delivery standards.
• Produce reports and analyse contract performance data.
• Support monthly reporting and client-specific metrics.
• Assist with supplier quotations and general contract administration.
• Promote a positive customer experience and seek improvements.

Skills

Helpdesk experience

Organisational skills

Verbal communication

Written communication

Attention to detail

Stakeholder management

Reporting tools

Customer-first mindset

Tools

CAFM systems

Reporting tools

Job description

CBRE Group, Inc. in Birmingham is seeking a Helpdesk Coordinator to be the first point of contact for clients, manage service requests, and coordinate maintenance activities to ensure timely responses and high service levels.

You will work with CAFM systems, produce reports, and support monthly metrics, while building strong relationships with stakeholders and ensuring excellent customer service in a fast-paced environment.