Helpdesk Coordinator: Drive Service Delivery & SLA Success

United Infrastructure Group; England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Bike to work scheme

Company pension

Life insurance

Health Cash Plan

On site parking

Wellness programmes

Job summary

United Infrastructure in Warrington is seeking a Helpdesk Coordinator to manage incoming service requests, triage work orders in the CAFM system, and support delivery teams to meet SLAs and KPIs. You will handle frontline client inquiries, maintain clear communications with engineers and clients, and provide administrative support to ensure smooth service delivery.

A-level education and proficiency in Microsoft Excel/Office are required; CAFM experience is desirable.

Qualifications

• Proven experience in planning, coordination or helpdesk roles using internal systems and MS Office.
• Intermediate Excel skills required and proficiency with CAFM is desirable.
• Knowledge of facilities management and hard services is advantageous.

Responsibilities

• Manage all incoming service requests and triage work orders in CAFM.
• Coordinate tasks with operational teams to meet SLAs and KPIs.
• Provide administrative support across the helpdesk and maintain clear client communications.
• Handle front-line client escalations and update stakeholders.

Skills

Microsoft Excel

Microsoft Office

Planning coordination

Education

A-Level standard or equivalent

Tools

CAFM system

Job description

United Infrastructure in Warrington is seeking a Helpdesk Coordinator to manage incoming service requests, triage work orders in the CAFM system, and support delivery teams to meet SLAs and KPIs. You will handle frontline client inquiries, maintain clear communications with engineers and clients, and provide administrative support to ensure smooth service delivery.

A-level education and proficiency in Microsoft Excel/Office are required; CAFM experience is desirable.