Helpdesk Coordinator: CAFM Lead & Service Delivery

CBRE Group, Inc.; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

CBRE Group, Inc. in Leeds is seeking a Helpdesk Coordinator to deliver outstanding customer service and support for the on-site facilities team.

You will manage the CAFM system, prioritise reactive requests, and coordinate with engineers to ensure timely repairs and efficient reporting. Strong communication and organisational skills are essential to succeed in this role at CBRE Global Workplace Solutions.

Qualifications

• Provide exceptional customer service and support to clients and colleagues.
• Maintain and operate the CAFM system as a key on-site user.
• Communicate effectively with the Facilities Team and management.
• Coordinate with engineers and subcontractors to ensure timely work.
• Produce reports and updates for clients and internal teams.

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
• Liaise with Lead Engineer and Ops Manager to ensure quality of service is maintained.
• Actively identify/implement innovation across the contract to enhance performance.

Skills

Customer service

Organised

Logical thinking

Attention to detail

Assertiveness

Persistence

Customer and team focus

Tools

CAFM system

Job description

CBRE Group, Inc. in Leeds is seeking a Helpdesk Coordinator to deliver outstanding customer service and support for the on-site facilities team.

You will manage the CAFM system, prioritise reactive requests, and coordinate with engineers to ensure timely repairs and efficient reporting. Strong communication and organisational skills are essential to succeed in this role at CBRE Global Workplace Solutions.