Facilities Helpdesk Coordinator - CAFM & Service Delivery

CBRE; Leeds; On-site; GBP 25,000 - 33,000; Full time

Job summary

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Coordinator to provide outstanding customer service and business support, ensuring timely responses to calls and emails and maintaining high service levels across reactive requests.

You will manage the CAFM system as a key user on site, coordinate with the Facilities Team and subcontractors, generate reports, and support monthly client metrics while promoting CBRE culture and continuous improvement.

Qualifications

• Experience with CAFM systems for reactive maintenance work orders.
• Strong communication and customer service skills.
• Ability to prioritise workload and manage multiple requests.

Responsibilities

• Manage CAFM system as on-site key user, including PPM records, reactive requests and reporting.
• Answer calls and emails promptly to support the business.
• Ensure reactive requests have correct priority/engineer assigned and communicate updates to users.

Skills

Customer service

Organisational skills

Communication

Attention to detail

Assertiveness

Tools

CAFM system

Ariba

CBRE Performance Portal

Job description

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Coordinator to provide outstanding customer service and business support, ensuring timely responses to calls and emails and maintaining high service levels across reactive requests.

You will manage the CAFM system as a key user on site, coordinate with the Facilities Team and subcontractors, generate reports, and support monthly client metrics while promoting CBRE culture and continuous improvement.