Helpdesk Coordinator (24/7 Support)

Equans UK & Ireland; Bellshill; On-site; GBP 21,691 - 26,512; Full time

Benefits offered by this job

24 days annual leave

Life cover equivalent to 1.5 times annual salary

Employee discount schemes

Cycle-to-work scheme

Professional qualifications

Employee assistance programme

Job summary

A leading facilities management provider is seeking a Helpdesk Coordinator to join their team in Bellshill. This full-time role involves answering calls, live call logging, and working in a dynamic multi-contract environment. Successful candidates will have strong customer service skills, attention to detail, and experience with SLAs/KPIs. The position offers a salary of £24,102 per annum and a comprehensive benefits package, including 24 days annual leave, life cover, and employee discounts.

Qualifications

• Good customer service skills.
• Excellent attention to detail and a high level of accuracy.
• Ability to prioritize is essential.

Responsibilities

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to Service Level Agreements preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using in-house system.

Skills

Customer service skills

Attention to detail

Ability to prioritize

Experience in a fast-paced environment

Experience working to strict SLAs & KPIs

Microsoft Office packages

Job description

A leading facilities management provider is seeking a Helpdesk Coordinator to join their team in Bellshill. This full-time role involves answering calls, live call logging, and working in a dynamic multi-contract environment. Successful candidates will have strong customer service skills, attention to detail, and experience with SLAs/KPIs. The position offers a salary of £24,102 per annum and a comprehensive benefits package, including 24 days annual leave, life cover, and employee discounts.