Service Support Coordinator – Frontline & Facilities

NHS Scotland; Glasgow; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

35 days leave

Study bursaries

Holiday pay

Pension scheme

NHS discounts

Employee support

Job summary

NHS 24, NHS Scotland's tele-health and tele-care service, is seeking a Service Support Coordinator based in Cardonald. The role provides administrative support to NHS 24 staff and visitors, ensuring a professional first point of contact and smooth daily operations across the estate.

The post requires shift work, weekend and public holiday coverage, and the ability to adapt to changing patterns. Extensive use of MS Office and a collaborative team approach are essential.

Qualifications

• General administration experience at SCQF level 7 or equivalent.
• Experience in customer-focused environments.
• Knowledge of H&S regulations and workplace inspections.
• Proficient in Excel, PowerPoint and Word.

Responsibilities

• Provide a supportive role to NHS 24 staff and visitors, acting as a professional first point of contact.
• Assist with hospitality, facilities, and general administrative tasks as required.
• Support frontline staff and managers across estates, including out-of-hours coverage.
• Manage wide-ranging issues across NHS 24 estates, gathering detailed information and providing guidance by telephone.
• Undertake stock checks and maintain adequate stock levels.
• Perform other duties described in the Job Pack.

Skills

Admin exp

Customer focus

Fault desk experience

H&S knowledge

Workplace inspections

MS Office

Team player

Education

SCQF level 7 or equivalent

Tools

Excel

PowerPoint

Word

Job description

NHS 24, NHS Scotland's tele-health and tele-care service, is seeking a Service Support Coordinator based in Cardonald. The role provides administrative support to NHS 24 staff and visitors, ensuring a professional first point of contact and smooth daily operations across the estate.

The post requires shift work, weekend and public holiday coverage, and the ability to adapt to changing patterns. Extensive use of MS Office and a collaborative team approach are essential.