Helpdesk Coordinator

Equans UK & Ireland; Bellshill; On-site; GBP 21,691 - 26,512; Full time

Benefits offered by this job

24 days annual leave

Life cover equivalent to 1.5 times annual salary

Employee discount schemes

Cycle-to-work scheme

Professional qualifications

Employee assistance programme

Job summary

A leading facilities management provider is seeking a Helpdesk Coordinator to join their team in Bellshill. This full-time role involves answering calls, live call logging, and working in a dynamic multi-contract environment. Successful candidates will have strong customer service skills, attention to detail, and experience with SLAs/KPIs. The position offers a salary of £24,102 per annum and a comprehensive benefits package, including 24 days annual leave, life cover, and employee discounts.

Qualifications

• Good customer service skills.
• Excellent attention to detail and a high level of accuracy.
• Ability to prioritize is essential.

Responsibilities

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to Service Level Agreements preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using in-house system.

Skills

Customer service skills

Attention to detail

Ability to prioritize

Experience in a fast-paced environment

Experience working to strict SLAs & KPIs

Microsoft Office packages

Job description

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.

We are a leading Facilities Management provider based in Bellshill and looking to expand our Helpdesk due to growing demand. This role supports a fast‑paced multi‑contract environment and is part of a dedicated Business Support Centre that operates 24/7, 365 days a year.

Work Schedule

Mon – Friday, 09:00 – 17:00.

What will you deliver?

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to Service Level Agreements preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using in‑house system.
• Pro‑actively monitor and chase work orders to completion within the required SLA.
• First‑line support for our electric vehicle charging (GeniePoint) customer.
• Action requests via various channels.
• Administration tasks as required by the business.

What can we offer you?

• 24 days annual leave (pro‑rated) plus public holidays.
• Life cover equivalent to 1.5 times annual salary.
• Employee discount schemes on major brands and retailers.
• Cycle‑to‑work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to growing employee networks.
• 24/7 employee assistance programme and access to a mental well‑being app.

Who are you?

• Experience working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail and a high level of accuracy.
• Experience in a fast‑paced environment.
• Experience with Microsoft Office packages.
• Ability to prioritise is essential.

Who we are

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low‑carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees across five continents and a turnover of €19.2 billion in 2024.

Diversity and inclusion

We encourage applications from women, ethnically diverse individuals, people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010. Equans is committed to delivering a culture where everyone’s voice is heard and supported, and we offer a range of employee networks to foster inclusion.

Right to work

For this role, you must have evidence of the right to work in the UK. We do not offer a relocation package and certain roles may require a disclosure check as noted in the role requirements.

How to apply

If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.