Facilities Coordinator

Confidential; West of England; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Confidential is seeking an proactive Operations & Facilities Coordinator in Bristol to manage customer interactions, coordinate reactive maintenance, support tender activity and develop new business opportunities.

You will work with engineers, subcontractors and suppliers, prepare quotations and invoices, and help drive sales through lead generation and CRM management while contributing to the company’s growth and AI-enabled processes.

Qualifications

• Experience in Facilities Management, customer service, sales, business development, sales administration or tender coordination.
• Strong organisational and administrative skills.
• Excellent communication skills.
• Confident using Microsoft Office/365, LinkedIn and digital platforms.
• CRM or job management system experience is desirable.
• Strong attention to detail and ability to manage multiple deadlines.
• Commercially aware and proactive.
• Confident communicating with customers, suppliers and prospective clients.
• Interested in AI, technology and business development.
• Facilities Management experience is desirable but not essential.

Responsibilities

• Act as the first point of contact for customers by phone and email.
• Coordinate reactive maintenance jobs and ensure SLAs are met.
• Liaise with engineers, subcontractors and suppliers.
• Obtain quotations and raise purchase orders.
• Prepare customer quotations and sales invoices.
• Keep customers updated throughout the job process.
• Support tenders, sales enquiries and new business opportunities.
• Maintain CRM systems, job records and sales pipelines.
• Research and identify potential new customers.
• Use LinkedIn and other platforms to support lead generation.
• Identify opportunities to upsell and cross-sell services.
• Support the company's LinkedIn and digital presence.
• Explore AI and technology to improve sales and administrative processes.
• Provide out-of-hours Duty Manager support on a 1-in-8 emergency rota.

Skills

Experience in Facilities Management,

Customer service

Sales support

Business development

Tender coordination

Organisational skills

Administrative skills

Excellent communication

Microsoft Office/365

LinkedIn and digital platforms

CRM or job management systems

Attention to detail

Commercial awareness

Lead generation

Tools

Microsoft Office/365

LinkedIn

CRM

Job description

Position

Facilities Coordinator

Location

Bristol

Salary

£30,000-£35,000

Working hours

40 hours per week, Mon to Fri

Benefits

Great benefits package

Job Overview

We are looking for a proactive and organised Operations & Facilities Coordinator to join a growing Facilities Management business in Bristol.

This varied role combines customer service, reactive facilities coordination, sales support, tender administration, and business development.

You will work closely with customers, engineers, subcontractors and suppliers, while also supporting the company's sales pipeline and helping identify new business opportunities.

Key Responsibilities

• Act as the first point of contact for customers by phone and email.
• Coordinate reactive maintenance jobs and ensure SLAs are met.
• Liaise with engineers, subcontractors and suppliers.
• Obtain quotations and raise purchase orders.
• Prepare customer quotations and sales invoices.
• Keep customers updated throughout the job process.
• Support tenders, sales enquiries and new business opportunities.
• Maintain CRM systems, job records and sales pipelines.
• Research and identify potential new customers.
• Use LinkedIn and other platforms to support lead generation.
• Identify opportunities to upsell and cross-sell services.
• Support the company's LinkedIn and digital presence.
• Explore AI and technology to improve sales and administrative processes.
• Provide out-of-hours Duty Manager support on a 1-in-8 emergency rota.

Skills & Experience

• Experience in Facilities Management, customer service, sales, business development, sales administration or tender coordination.
• Strong organisational and administrative skills.
• Excellent communication skills.
• Confident using Microsoft Office/365, LinkedIn and digital platforms.
• CRM or job management system experience is desirable.
• Strong attention to detail and ability to manage multiple deadlines.
• Commercially aware and proactive.
• Confident communicating with customers, suppliers and prospective clients.
• Interested in AI, technology and business development.
• Facilities Management experience is desirable but not essential.