Helpdesk Coordinator

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 26,000 - 33,000; Full time

Job summary

Allscreens Nationwide Ltd in Glasgow is seeking an FM Helpdesk Advisor focused on Planned Preventative Maintenance (PPM). The role requires precise scheduling, accurate data entry in Joblogic CAFM, and strong proficiency with Microsoft Office and Google Workspace.

You'll manage calendars, coordinate engineers and subcontractors, maintain compliance with SLA, and generate audit trails with certification and service reports.

Qualifications

• Experience coordinating Planned Preventative Maintenance (PPM).
• Excellent attention to detail and data accuracy.
• Strong calendar and stakeholder coordination skills.

Responsibilities

• Accurately log and schedule all PPM activities in Joblogic in line with contractual and statutory requirements.
• Maintain and manage the PPM calendar with foresight and resource confirmation.
• Track PPM completion within SLA and escalate where necessary.
• Coordinate engineer and subcontractor attendance, ensuring access, permits and documentation.
• Ensure full audit trail with certification and service reports uploaded in Joblogic.

Skills

PPM scheduling

Attention to detail

Coordination

Calendar management

Tools

Joblogic CAFM

Microsoft Office

Google Workspace

Job description

Seeking a highly organised and detail-focused FM Helpdesk Advisor with specialist expertise in Planned Preventative Maintenance (PPM) and advanced proficiency in Joblogic CAFM system. The ideal candidate will play a key role in ensuring the effective scheduling, coordination and compliance of our PPM programme. This role also requires a high level of competence with Microsoft Office and Google Workspace, as you will be responsible for managing calendar invites and scheduling appointments across multiple stakeholders.

Key Responsibilities

PPM Coordination & Compliance

• Accurately log and schedule all PPM activities in Joblogic in line with contractual and statutory requirements (e.g. SFG20)
• Maintain and manage the PPM calendar with foresight, ensuring works are scheduled in good time and resources are confirmed
• Track PPM completion, ensuring all works are completed within SLA and es... (escalate) issues where necessary
• Coordinate engineer and subcontractor attendance, ensuring access arrangements, permits and documentation are in place
• Ensure full audit trail of completed PPMs, with associated certification and service reports uploaded in Joblogic