Student Support Officer

Bath; Bath; In loco; GBP 32.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Pension scheme

Cycle to work

EV salary sacrifice

Gym discount

Postgraduate tuition discount

Local discounts Bath

Employee assistance

Descrizione del lavoro

University of Bath is seeking several Student Support Officers to enhance the taught student experience from induction through to graduation. You will work with academic and professional staff to contribute to an integrated student support system within a department and help identify at-risk students.

You will support colleagues through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study, Return to Study, and liaising with Student

Competenze

• Pro-active and self-motivated, combining initiative with strategic thinking.
• Ability to communicate effectively and develop good working relationships with staff and students alike.
• Excellent organisational skills and ability to interpret complex data and manage workload, as well as stakeholder expectations.

Mansioni

• Support students through academic advising and course engagement monitoring.
• Assist with Disability Access Plans and Health, Wellbeing & Support for Study plans.
• Liaise with Student Support & Safeguarding and academic departments across the university.

Conoscenze

Proactive mindset

Communication skills

Organisational skills

Data interpretation

Descrizione del lavoro

Salary Starting from £31,861, rising to £38,448

The Faculty of Humanities & Social Sciences and the Faculty of Science are seeking a number of Student Support Officers to play a key role in enhancing the taught student experience from induction through to graduation.

You will work collaboratively with academic and professional services staff to contribute to an effective integrated student support system within a specific academic department, as well as help to identify students at risk of not succeeding, utilising the internal processes/services available.

You will provide support for colleagues and processes supporting students through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student Support & Safeguarding.

The post-holders will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty Student Support & Safeguarding and across the wider University.

This role is offered on a full-time basis (36.5 hours per week). You can find out more about the University of Bath hybrid model here .

About you

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations. For more information about the Faculties visit Humanities & Social Sciences and Science.

Further information

Interviews are scheduled to take place on 17 and 18 November.

For an informal discussion about this post please contact Annika Theilgaard (Student Experience Manager – Humanities & Social Sciences) on [e-mail] or Kate Campbell (Student Experience Manager – Science) on [e-mail].

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.