Student Support Officer

University of Bath; Bath; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Pension schemes

Cycle to work scheme

Electric vehicle salary sacrifice

Staff discount at Team Bath gym

Postgraduate tuition discounts

Job summary

The University of Bath is seeking multiple Student Support Officers to enhance the taught student experience from induction to graduation. You will work with academic and professional services staff to maintain an integrated student support system and help identify at‑risk students using internal processes.

The role involves providing academic advising, monitoring course engagement, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student

Qualifications

• Proactive and self-motivated with initiative and strategic thinking.
• Strong communication and relationship-building with staff and students.
• Excellent organisational skills and ability to interpret complex data.
• Able to manage workload and stakeholder expectations effectively.

Responsibilities

• Collaborate with academic and professional services staff to support the taught student experience.
• Identify students at risk of not succeeding using internal processes and services.
• Provide academic advising, monitor course engagement, and support Disability Access Plans.
• Support Health, Wellbeing & Support for Study plans and Return to Study activities.
• Liaise with Student Support & Safeguarding and maintain cross‑university relationships.

Job description

About The Role

The Faculty of Humanities & Social Sciences and the Faculty of Science are seeking a number of Student Support Officers to play a key role in enhancing the taught student experience from induction through to graduation.

Student Support Officer

You will work collaboratively with academic and professional services staff to contribute to an effective integrated student support system within a specific academic department, as well as help to identify students at risk of not succeeding, utilising the internal processes/services available.

You will provide support for colleagues and processes supporting students through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student Support & Safeguarding.

The post-holders will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty Student Support & Safeguarding and across the wider University.

This role is offered on a full-time basis (36.5 hours per week). You can find out more about the University of Bath hybrid model here.

About You

You will be pro‑active and self‑motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations. For more information about the Faculties visit Humanities & Social Sciences and Science.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

Benefits

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits including discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest‑Free Loan to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app

Be Well at Bath

We’re Committed To Creating a Health‑supporting Working Environment Where Everyone Can Thrive And Be At Their Best. We Offer a Range Of Resources To Enable You To Do That From Your First Day Here, Including

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Terms and Conditions of Employment

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.