Helpdesk Assistant - Part Time

Catch 22; Essex; On-site; GBP 16,000 - 20,000; Part time

Job summary

Catch 22 is recruiting a Part Time Business Support Assistant to join the Facilities and Compliance Helpdesk at Lakeside Shopping Centre. The role supports maintenance, compliance, and health & safety services in a busy commercial environment, coordinating activities, updating CAFM records, and ensuring timely task completion.

You will liaise with contractors and internal teams, ensure accurate data, and provide excellent service to stakeholders while working 25 hours per week.

Qualifications

• Organised with excellent attention to detail.
• Confident communicator with strong written and verbal skills.
• Experience in a customer service, helpdesk, administration or facilities support role.
• Able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, especially Word and Excel.
• Able to work independently and as part of a team.
• Flexible with working hours, including weekends and late-night shifts.

Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to internal and external stakeholders.

Skills

Organised

Communication

Customer service

Multi-priority management

MS Office

Independent worker

Flexible hours

Helpdesk experience

Tools

CAFM system

Microsoft Word

Microsoft Excel

Job description

Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre
Hours: Part time, 25 hours a week
Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota
Salary: £18,300

The Role

We are recruiting for a Part Time Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

About You

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts.

What's on Offer?

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management, compliance, and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.