Helpdesk Assistant

Catch 22; South Ockendon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training and development opportunities

Modern working environment

Job summary

Catch 22 is recruiting a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team at Lakeside. You will coordinate maintenance activities, manage CAFM requests, and support health and safety/compliance tasks in a large commercial environment.

The role requires strong organisation, customer-focused service, and the ability to multitask across priorities. Full-time position with shift rota including weekends and evenings.

Qualifications

• Experience in a customer service, helpdesk, administration or facilities support role.
• Excellent written and verbal communication.
• Strong organisation and attention to detail.

Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants and internal teams to ensure service delivery standards.
• Track compliance documentation, certificates and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to internal and external stakeholders.

Skills

Highly organized

Excellent communication

Customer service

Ability to multitask

Tools

Microsoft Word

Microsoft Excel

Job description

Business Support Assistant - Helpdesk

Location: Lakeside Shopping Centre

Hours: Full-time, 40 hours per week

Shift Pattern: 5 days over 7, including weekends, evenings, and late-night shifts on a rotating rota

Salary:£29,280

The Role

We are recruiting for a Business Support Assistant to join a busy Facilities and Compliance Helpdesk team. This is an excellent opportunity for an organised and customer-focused individual to play a key role in supporting the delivery of maintenance, compliance, and health & safety services across a large commercial environment. Based on the Helpdesk, you will be responsible for coordinating planned and reactive maintenance activities, updating CAFM systems, monitoring service levels, and ensuring compliance-related tasks are completed accurately and on time.

Key Responsibilities

• Manage and monitor maintenance requests through the CAFM system.
• Coordinate planned and reactive maintenance works.
• Liaise with contractors, tenants, and internal teams to ensure service delivery standards are achieved.
• Track compliance documentation, certificates, and audit actions.
• Monitor contractor attendance and update system records.
• Support Health & Safety and Fire Compliance teams with reporting and administration.
• Ensure accurate data entry and maintenance of operational records.
• Deliver outstanding customer service to both internal and external stakeholders.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator with strong written and verbal communication skills.
• Experienced in a customer service, helpdesk, administration, or facilities support role.
• Comfortable managing multiple priorities in a fast-paced environment.
• Competent using Microsoft Office, particularly Word and Excel.
• Able to work independently as well as part of a wider team.
• Flexible with working hours, including weekends and late-night shifts.

What's on Offer?

• Full-time permanent position.
• Varied and fast-paced role within a supportive team.
• Opportunity to develop knowledge of facilities management, compliance, and health & safety.
• Training and development opportunities.
• Modern working environment within a leading commercial destination.