Helpdesk Administrator | St Albans | £25k-£30k

Red Door Recruitment; St Albans; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking an Administrator to join their supportive team in St Albans. This role involves managing customer service tasks, building strong relationships with clients, and coordinating with engineers for scheduled works. The ideal candidate will have experience with Concept Evolution software and a proactive approach to administration in a busy environment. With a focus on teamwork and excellent service, this position offers a chance to thrive in a friendly atmosphere while contributing to the company's success. If you're organized and ready to make an impact, this opportunity is perfect for you.

Benefits

20 days annual leave plus bank holidays

Free parking

Supportive team environment

Qualifications

• Experience in a busy administration/customer service role is essential.
• Organized with a proactive approach to work.

Responsibilities

• Manage customer service responsibilities and maintain client relationships.
• Coordinate with engineers for scheduled works and maintain contract files.

Skills

Concept Evolution software

Customer service

Organizational skills

Proactive approach

Education

A-C grade GCSEs including English and Maths

Tools

Concept Evolution

Job description

22 Apr

We are recruiting for an Administrator to join a friendly, fast-paced, and well-established company based on the outskirts of St Albans.

You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works. You will be using Concept Evolution software, so experience with this software is essential.

If you have experience with Concept Evolution software and you’re looking for a role in a busy and supportive environment, this is a great position for you to explore!

Due to the location, you need to be a driver.

What’s in it for you:

Salary: up to £25k-30k

Hours: 8am–4:30pm or 8:30am-5pm

A close-knit and supportive team

20 days annual leave plus bank holidays

Free parking

Key responsibilities:

1. Answer phone calls and emails on the helpdesk and provide assistance to customers.
2. Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits.
3. Issue all required works for site engineers.
4. Ensure engineers have logged works and chase for updates.
5. Check and approve engineer timesheets each week.
6. Organise specialist visits when required.
7. Analyse and approve invoices from specialists and sub-contractors.
8. Deal with any pricing or queries on invoices.
9. Update all contract files and add buildings on the system.
10. Ensure Contract Managers are advised of contracts due to expire and source renewal costs from Specialists.
11. Issue invoices to clients on a monthly/quarterly basis.

What the employer is looking for:

1. Concept Evolution software experience.
2. Experience within a similar busy administration/customer service role.
3. Organised and able to work to deadlines.
4. Proactive and flexible approach to work.
5. A-C grade GCSEs including English and Maths - preferred.
6. Ability to take on extra work and responsibilities when covering staff absences/holiday cover.
7. Due to the location, a driving license and own car is essential.

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.