Helpdesk Administrator

Virtual Bridges; Peterborough; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking an enthusiastic Customer Service Helpdesk Administrator to join their dynamic team in Peterborough. This role offers the chance to thrive in a hybrid working environment, where you will provide exceptional customer support, troubleshoot technical issues, and assist your colleagues. With a focus on administrative excellence and customer satisfaction, you will play a key role in ensuring smooth operations. If you are a proactive individual with a knack for problem-solving and strong communication skills, this is an exciting opportunity to make a real impact in a supportive and fast-paced atmosphere.

Benefits

Private healthcare BUPA

Holiday buy back scheme

Employee discounts

23 days holidays plus Bank Hols

Hybrid Working

No weekends

Qualifications

• Extensive administrative experience is essential.
• Helpdesk or technical support experience preferred.

Responsibilities

• Provide high-quality customer service to clients.
• Troubleshoot technical issues and maintain records.

Skills

Customer Service

Technical Support

Communication Skills

Organisational Skills

Problem-Solving

Job description

Brook Street Recruitment are looking for an enthusiastic and proactive Customer Service Helpdesk Administrator. If you have vast administrative experience and are comfortable in a fast-paced environment, we want to hear from you!

Salary: Up to £28,000 per annum

Shifts: Monday - Friday (Rotation)

• 7:30 AM - 4:30 PM
• 8:00 AM - 5:00 PM
• 8:30 AM - 5:30 PM

Location: Peterborough - Hybrid (4 days in the office, 1 day from home)

Benefits:

• Private healthcare BUPA
• Holiday buy back scheme
• Employee discounts
• 23 days holidays plus Bank Hols
• Hybrid Working!
• No weekends

Key Responsibilities:

• Provide high-quality customer service and support to internal and external clients.
• Troubleshoot technical issues and provide solutions, escalating as necessary.
• Assist less experienced team members and provide guidance where needed.
• Maintain clear and accurate records of customer interactions and resolutions.
• Ensure efficient and effective administrative support within the helpdesk.

Essential Requirements:

• Extensive administrative experience (the more, the better).
• Helpdesk or technical support experience is preferred.
• Ability to hit the ground running and provide guidance to less experienced colleagues.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.
• A positive, problem-solving attitude.

If you are interested in this exciting opportunity then APPLY NOW, or call Kara at Brook Street Peterborough to hear more 01733 410 815

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.