Help When You Need It (HWYNI) Officer

LGBT Jobs; West of England; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Annual leave

Medicash Health Plan

Free DBS Check

Pension Scheme

Cycle to Work

Company Sick Pay

Employee Assistance Programme

Refer a friend bonus

Blue Light Card discounts

Job summary

Brunelcare is seeking a Help When You Need It (HWYNI) Officer in Bristol to support adults aged 55+ in the community. The role focuses on delivering practical support, benefits advice and ensuring independence, with travel to clients' homes using a personal vehicle.

You will liaise with families and professionals, maximise entitlements, and assist with housing and resettlement when required. A driving licence and own transport are essential.

Qualifications

• Knowledge of welfare benefits to advise clients.
• Ability to provide one-to-one support to adults 55+ in the community.
• Must have a full driving licence and be able to travel to clients’ homes.

Responsibilities

• Deliver one-to-one support to adults 55+ to promote independence.
• Liaise with family, professionals and agencies to coordinate services.
• Help maximise benefit entitlements and advise on budgeting and finances.
• Assist with housing moves and resettlement when needed.
• Review and adjust clients’ support plans in coordination with the team.

Skills

Welfare benefits knowledge

Driving licence

Own transport

Job description

Pay: £14.31 - £16.03 per hour (depending on experience)

Highlighted points for this job

Help When You Need It (HWYNI) Officer role in Bristol

Supporting adults aged 55+ to maintain independence

Providing practical support and benefit advice

Access to a range of employee benefits including paid leave and health plan

We have an exciting opportunity to join Brunelcare as a Help When You Need It (HWYNI) Officer. If you enjoy working with a variety of people and are confident in managing your time then this opportunity is for you.

About the role

This role is vital in the delivery of the `help when you need it` (HWYNI) support service in Bristol, which provides targeted short term interventions for adults aged 55+, living in the community, who have support needs, to prevent and delay the need for longer-term reliance on formal services across adult social care, health and housing.

The role will also focus on:

Delivering one to one support to adults who are 55+ living in the community, in a way that promotes independence.

Working closely with older people, who are 55+ and have support needs including mental health and substance misuse issues.

Providing practical support as identified in the clients support agreement, such as: ensuring maximisation of benefit entitlements, advice on budgeting and managing finances, accessing other appropriate services, dealing with correspondence, applying for grants , hoarding etc.

Providing support to find appropriate housing where necessary and assistance to move on and provide resettlement activity.

Liaising with family, other professionals, agencies and organisations, as necessary, (this may include negotiating with debt agencies on the clients behalf, on occasions it may be necessary to attend court and/or deal with bailiffs to support the client), in order to maintain clients ability to remain living independently.

Regularly review clients' support plans and participate in review meetings.

About you

An enthusiastic and motivated individual, you will be passionate about providing a high level of service. You’ll need to have a good knowledge of welfare benefits so you are able to provide advice to clients.

Alongside this you will need a full driving licence and your own transport as you will be required to travel to support our customers within their own homes.

Ideally, you will have experience in providing support to vulnerable adults but this is not essential.

• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 days after 5 years’ service (pro-rata)
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Free DBS Check
• Holiday Buy & Sell Scheme
• Blue Light Card discount service, offering online and high street discounts
• Cycle to Work Scheme
• Pension Scheme - Death In Service Cover Included
• Company Sick Pay – Linked to the length of service
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us:

For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset.

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.