Receptionist - Orchard Grove

LGBT Jobs; West of England; Hybrid; GBP 14,000 - 15,000; Full time

Benefits offered by this job

Health plan

Holiday scheme

Medicash Health Plan

Blue Light Card discounts

Cycle to Work Scheme

Company Sick Pay

Employee Assistance Programme

Refer a friend bonus

Paid annual leave 22-25 days

Job summary

Brunelcare is seeking a receptionist for Orchard Grove Reablement Centre in Bristol. You will greet visitors warmly, manage calls, and support staff with efficient communication while maintaining accurate records.

Ideally you have customer service experience, a friendly phone manner, and a valid driving licence as you may drive residents to appointments. The role offers competitive pay, health benefits, and a supportive team in a charity environment.

Qualifications

• Customer service experience preferred
• Driving licence essential
• Computer literate with an excellent telephone manner
• Able to prioritise workload and work independently

Responsibilities

• Meet and greet visitors including friends, family and professionals visiting Orchard Grove
• Provide efficient and effective communication ensuring good customer care is maintained at all times
• Key communicator between departments, receiving and directing a variety of queries
• Promote and actively demonstrate the principles of Person Centred Care
• Input a wide range of data and ensure our databases remain accurate and up to date

Job description

Pay: £13,671.11 - £14,056.94 (based on the full time equivalent of £23,924.44 - £24,599.65)

Highlighted points for this job

Receptionist role at Brunelcare's Orchard Grove Reablement Centre

Key communicator and person-centred care advocate

Competitive salary and benefits including health plan and holiday scheme

Location based at Bristol-wide charity Brunelcare

Essential driving licence for resident appointments

Access to various employee benefits like Medicash Health Plan and Blue Light Card discounts

Friendly and approachable personality with customer service experience preferred

Are you passionate about delivering outstanding customer service? Are you organised with a confident and friendly phone manner? Do you enjoy meeting new people?

If so, we have a fantastic opportunity for a receptionist to join our friendly team based at Orchard Grove Reablement Centre.

About the role

You will be a key part of the home working closely with the Business Manager and colleagues to ensure everyone is greeted in a friendly and polite manner.

Meet and greet people including friends, family and professionals visiting Orchard Grove

Provide efficient and effective communication ensuring good customer care is maintained at all times

Key communicator between departments. Receiving and directing a variety of queries

Promote and actively demonstrate the principles of Person Centred Care

Input a wide range of data and ensure our databases remain accurate and up to date

About You

An approachable and friendly personality is essential to ensure our visitors get the best welcome possible. Ideally, you will also have some customer service experience however this is not a deal breaker. Alongside this you will also…

Computer literate with an excellent telephone manner

Ability to communicate effectively with people from all walks of life

Able to prioritise workload and work independently

A driving licence is essential as you may be required to take our residents to appointment

• Competitive rates of pay
• Equivalent to 22 days of paid annual leave (excluding of bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
• Buy & Sell Holiday Scheme
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Blue Light Card discount service, offering online and high street discounts
• Colleague Voice Representatives, enabling you to have your say
• Cycle to Work Scheme
• Company Sick Pay – Linked to length of service
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us:

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Please Note:

If you are invited to an interview, you will be asked to bring documents to allow us to undertake a DBS check and confirm your right-to-work status. The documents required will be communicated to you by the hiring manager when booking your interview.

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.