Help When You Need It (Hwyni) Officer

Brunelcare; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Medicash Health Plan

DBS Check

Holiday Buy & Sell

Blue Light Card discounts

Cycle to Work

Pension

Sick Pay

Employee Assistance Programme

Refer a Friend £200

Job summary

Brunelcare is hiring a Help When You Need It (HWYNI) Officer to deliver targeted short-term support for adults aged 55+ in the Bristol community, helping them stay independent and access relevant services.

You will provide one-to-one practical assistance, assist with budgeting and entitlements, liaise with families and professionals, and travel to clients in their homes with your own transport.

Qualifications

• Knowledge of welfare benefits for advising clients.
• Full driving licence and own transport required.
• Experience with vulnerable adults is preferred but not essential.

Responsibilities

• Deliver one-to-one support to adults 55+ in the community to promote independence.
• Work with older adults with support needs including mental health and substance misuse issues.
• Provide practical support such as budgeting, accessing services, dealing with correspondence, and applying for grants.

Skills

Driving licence

Travel within Bristol area

Welfare benefits knowledge

Experience with vulnerable adults (des

Job description

We have an exciting opportunity to join Brunelcare as a Help When You Need It (HWYNI) Officer. If you enjoy working with a variety of people and are confident in managing your time then this opportunity is for you.

If you're looking to join a friendly team that makes a real difference, then apply to join Brunelcare today and be part of something more.

About the role

This role is vital in the delivery of the `help when you need it` (HWYNI) support service in Bristol, which provides targeted short term interventions for adults aged 55+, living in the community, who have support needs, to prevent and delay the need for longer-term reliance on formal services across adult social care, health and housing.

The role will also focus on:

• Delivering one to one support to adults who are 55+ living in the community, in a way that promotes independence.
• Working closely with older people, who are 55+ and have support needs including mental health and substance misuse issues.
• Providing practical support as identified in the clients support agreement, such as: ensuring maximisation of benefit entitlements, advice on budgeting and managing finances, accessing other appropriate services, dealing with correspondence, applying for grants , hoarding etc.
• Providing support to find appropriate housing where necessary and assistance to move on and provide resettlement activity.
• Liaising with family, other professionals, agencies and organisations, as necessary, (this may include negotiating with debt agencies on the clients behalf, on occasions it may be necessary to attend court and/or deal with bailiffs to support the client), in order to maintain clients ability to remain living independently.
• Regularly review clients' support plans and participate in review meetings.

About you

An enthusiastic and motivated individual, you will be passionate about providing a high level of service. You'll need to have a good knowledge of welfare benefits so you are able to provide advice to clients.

Alongside this you will need a full driving licence and your own transport as you will be required to travel to support our customers within their own homes.

Ideally, you will have experience in providing support to vulnerable adults but this is not essential.

Job benefits

• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 days after 5 years' service (pro-rata)
• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Free DBS Check
• Holiday Buy & Sell Scheme
• Blue Light Card discount service, offering online and high street discounts
• Cycle to Work Scheme
• Pension Scheme - Death In Service Cover Included
• Company Sick Pay - Linked to the length of service
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us:

For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset.

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.