Help Desk Technician

JR United Kingdom; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading architecture practice in the City of London is urgently seeking a Help Desk Technician. This role involves providing essential IT support, managing user issues, and ensuring smooth operations of their IT infrastructure. Ideal candidates will have experience in customer service, a solid understanding of IT systems, and technical expertise with Windows and various software applications.

Qualifications

• 3+ years in a customer-facing IT role.
• Experience managing iOS devices via MDM.
• Understanding of security tools and features.

Responsibilities

• Provide helpdesk support to users across all offices.
• Manage IT support for Windows environments.
• Travel between office locations occasionally.

Skills

Customer Service

IT Support

Windows 10/11

Microsoft Office

Active Directory

Basic PowerShell

Job description

Social network you want to login/join with:

Help Desk Technician, London (City of London)

Client: White Space Recruitment

Location: London (City of London), United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

1st-2nd Line IT Support / Helpdesk Technician / Desktop Support

This large AJ100 architecture practice, specializing in large mixed-use building projects, is urgently seeking a 1st-2nd Line IT Support Technician to join their IT team. The role involves providing helpdesk, desktop, and network support to users across all offices. Candidates should have at least 3 years of experience in a customer-facing IT role, with a good understanding of customer and business needs, as well as SLAs.

The Role

• Supporting Windows 10/11 and Microsoft Office suite.
• Managing iOS devices via MDM platform.
• Experience with Autodesk and Adobe software is a plus.
• Familiarity with Active Directory, Microsoft Entra, Intune, Configuration Manager, and security tools.
• Understanding of Windows settings, Group Policy, Intune, and security features.
• Industry certifications are advantageous.
• Basic PowerShell knowledge is helpful.
• Willingness to travel between office locations occasionally.

Work hours are 37.5-40 hours per week, five days from their East London office.

If interested, please apply or send your CV, including your location, salary expectations, and notice period, to [emailprotected]. You can also message me on LinkedIn: www.linkedin.com/in/daisyflower