Help Desk Technician

JR United Kingdom; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A large architecture practice in London is urgently seeking a 1st-2nd Line IT Support Technician to join their IT team. The successful candidate will provide support to users, requiring experience with Windows, MDM, and corporate IT systems. This role is ideal for someone passionate about customer service and willing to travel between office locations.

Qualifications

• At least 3 years of experience in a customer-facing IT role.
• Familiarity with corporate IT systems and security tools.
• Industry certifications are a bonus.

Responsibilities

• Provide helpdesk, desktop, and network support to users.
• Manage iOS devices and troubleshoot Windows settings.
• Travel occasionally between office locations.

Skills

Customer Service

Windows 10/11 Support

Active Directory

MDM Platform Management

PowerShell

Tools

Microsoft Office

Intune

Configuration Manager

Autodesk

Adobe Software

Job description

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1st-2nd Line IT Support / Helpdesk Technician / Desktop Support

This large AJ100 architecture practice that specialises in large mixed-use building projects is urgently seeking a 1st-2nd Line IT Support Technician to join an IT team providing a mix of helpdesk, desktop, and network support to users across all of their offices. They are looking for someone with at least 3 years of experience in a customer-facing IT role, an understanding of both customer and business needs and an understanding of SLA's.

The Role

• Experience supporting Windows 10/11 and the Microsoft Office suite.
• Experience managing iOS devices using an MDM platform.
• Some experience with Autodesk and Adobe software is a plus.
• Familiar with corporate IT systems like Active Directory, Microsoft Entra, Intune, Configuration Manager, and security tools for email and endpoints.
• Good understanding of Windows settings, Group Policy, Intune configurations, and security features.
• Industry certifications are a bonus.
• Basic knowledge of PowerShell is helpful.
• Must be willing to travel between office locations occasionally.

1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 37.5-40 hours and 5 days per week from their East London office.

If you’re interested in the role, then please apply or send your CV with your location, salary and notice period to [emailprotected] . You can also message me on LinkedIn, www.linkedin.com/in/daisyflower