Help Desk Support Specialist

Insight Global; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company in the quantum computing sector is seeking a Level 2 Help Desk Specialist to provide crucial support to end users and C-Suite executives. This onsite role in Warrington demands expertise in both Mac and Windows environments, along with basic Linux support. The ideal candidate will thrive in a dynamic setting, managing an average of 10 tickets daily while ensuring seamless onboarding and troubleshooting for various devices. Join a forward-thinking team where your analytical and problem-solving skills will directly contribute to the success of groundbreaking projects.

Qualifications

• Experience in a Help Desk role, supporting Mac and Windows Operating Systems.
• Familiarity with basic Linux troubleshooting and support.

Responsibilities

• Support end users and C-Suite executives in a fast-paced environment.
• Troubleshoot and resolve Level 2 Help Desk tickets including password resets.

Skills

Help Desk Support

Mac OS Support

Windows OS Support

Linux Support

O365 Administration

Analytical Skills

Problem-Solving Skills

Communication Skills

Tools

Jira

Job description

Job Description

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Warrington. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.

Qualifications:

• Experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
• Familiarity with basic troubleshooting and support of Linux Operating Systems.
• Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
• Experience with O365 administration.
• Experience working with ticketing systems such as Jira.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong communication and interpersonal skills.