Help Desk Support Specialist

JR United Kingdom; Warrington; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative company is seeking a Level 2 Help Desk Support Specialist to join their dynamic team in Warrington. This exciting role involves providing top-notch support to end users and C-Suite executives in a fast-paced environment. The ideal candidate will have a strong background in supporting both Mac and Windows operating systems, with familiarity in Linux support. You'll be responsible for troubleshooting network hardware, desktops, and mobile devices, ensuring seamless operations for the team. If you thrive in a challenging environment and possess excellent analytical and communication skills, this opportunity is perfect for you.

Qualifications

• Experience in Help Desk role supporting Mac and Windows OS.
• Familiarity with Linux support and troubleshooting.
• Strong analytical and problem-solving skills.

Responsibilities

• Support end users and C-Suite executives in a fast-paced environment.
• Troubleshoot network hardware, desktops, and mobile devices.
• Manage an average of 10 support tickets daily.

Skills

Help Desk Support

Mac Operating System

Windows Operating System

Linux Support

O365 Administration

Analytical Skills

Problem-Solving Skills

Communication Skills

Tools

Jira

Job description

Social network you want to login/join with:

Help Desk Support Specialist, Warrington, Cheshire

Client: Insight Global

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Warrington. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.

Qualifications:

• Experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
• Familiarity with basic troubleshooting and support of Linux Operating Systems.
• Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets.
• Experience with O365 administration.
• Experience working with ticketing systems such as Jira.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong communication and interpersonal skills.