Help Desk Support

Tate Recruitment; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

Tate Recruitment in Central London is seeking a hands-on IT Helpdesk Support Engineer to join a busy education environment on a 2-3 month PAYE contract.

You will be the primary onsite IT support contact for staff and students, handling hardware, software, AV and classroom tech for over 350 users.

The role is on-site in Central London (E1), with DBS required and a start around mid-November.

Qualifications

• Prior IT Helpdesk, IT Support or Service Desk experience.
• Strong Microsoft 365 knowledge required.
• Experience with Active Directory and Azure AD.
• Excellent customer service and communication skills.
• Comfortable providing face to face support in a classroom environment.
• Able to work independently and manage a varied workload.
• Experience in the education sector is desirable.

Responsibilities

• 1st/2nd line IT support for staff and students.
• Troubleshooting hardware, software and connectivity issues.
• Laptop builds, deployments and asset management.
• Supporting Microsoft 365, SharePoint, OneDrive and Teams.
• User account administration (Active Directory and Azure AD).
• Supporting Brightspace VLE and other education systems.
• AV and classroom technology support.
• Managing tickets through the helpdesk system and maintaining records.
• Supporting printers, mobile devices and peripheral equipment.

Skills

IT Helpdesk experience

Microsoft 365

Active Directory

Azure AD

Customer service

Education sector experience

Face-to-face support

Tools

SharePoint

OneDrive

Teams

Brightspace VLE

Azure AD

Job description

2- 3 month contract - PAYE

We're looking for a hands on IT Helpdesk Support Engineer to join a busy education environment in Central London on a temporary basis.

You'll be the primary onsite IT support contact for staff and students, providing a high level of customer service across hardware, software, AV and classroom technology. This is a varied role where no two days are the same, supporting over 350 users across a large teaching environment.

Key responsibilities:

• 1st/2nd line IT support for staff and students
• Troubleshooting hardware, software and connectivity issues
• Laptop builds, deployments and asset management
• Supporting Microsoft 365, SharePoint, OneDrive and Teams
• User account administration (Active Directory and Azure AD)
• Supporting Brightspace VLE and other education systems
• AV and classroom technology support
• Managing tickets through the helpdesk system and maintaining accurate records
• Supporting printers, mobile devices and peripheral equipment

Requirements:

• Previous IT Helpdesk, IT Support or Service Desk experience
• Strong Microsoft 365 knowledge
• Experience with Active Directory and Azure AD
• Excellent customer service and communication skills
• Comfortable providing face to face support in a classroom environment
• Ability to work independently and manage a varied workload
• Experience in working in the education sector

Additional information:

• Based onsite in Central London (E1)
• Monday to Friday, 8:30am to 5:00pm
• Enhanced DBS required
• Looking for someone who can start around the second week of November