Onsite IT Helpdesk Engineer - Education (Central London)

Tate Recruitment; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

Tate Recruitment in Central London is seeking a hands-on IT Helpdesk Support Engineer to join a busy education environment on a 2-3 month PAYE contract.

You will be the primary onsite IT support contact for staff and students, handling hardware, software, AV and classroom tech for over 350 users.

The role is on-site in Central London (E1), with DBS required and a start around mid-November.

Qualifications

• Prior IT Helpdesk, IT Support or Service Desk experience.
• Strong Microsoft 365 knowledge required.
• Experience with Active Directory and Azure AD.
• Excellent customer service and communication skills.
• Comfortable providing face to face support in a classroom environment.
• Able to work independently and manage a varied workload.
• Experience in the education sector is desirable.

Responsibilities

• 1st/2nd line IT support for staff and students.
• Troubleshooting hardware, software and connectivity issues.
• Laptop builds, deployments and asset management.
• Supporting Microsoft 365, SharePoint, OneDrive and Teams.
• User account administration (Active Directory and Azure AD).
• Supporting Brightspace VLE and other education systems.
• AV and classroom technology support.
• Managing tickets through the helpdesk system and maintaining records.
• Supporting printers, mobile devices and peripheral equipment.

Skills

IT Helpdesk experience

Microsoft 365

Active Directory

Azure AD

Customer service

Education sector experience

Face-to-face support

Tools

SharePoint

OneDrive

Teams

Brightspace VLE

Azure AD

Job description

Tate Recruitment in Central London is seeking a hands-on IT Helpdesk Support Engineer to join a busy education environment on a 2-3 month PAYE contract.

You will be the primary onsite IT support contact for staff and students, handling hardware, software, AV and classroom tech for over 350 users.

The role is on-site in Central London (E1), with DBS required and a start around mid-November.