Help Desk Specialist

Simpson Judge; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a NetSuite Support Consultant to provide exceptional technical support and customer service to a diverse range of users. This role involves resolving queries, assisting with software upgrades, and maintaining professional relationships with users. If you have a strong background in NetSuite and a customer-focused mindset, this opportunity offers a chance to thrive in a fast-paced environment while contributing to the success of clients globally. Join a dynamic team where your skills will make a significant impact!

Qualifications

• Hands-on experience working with NetSuite is essential.
• Strong customer-focused mindset and drive to add value.

Responsibilities

• Providing effective 1st and 2nd line support to NetSuite users.
• Assisting with software implementations and upgrades.

Skills

NetSuite Experience

Customer Service

Technical Support

Documentation Skills

Communication Skills

Education

NetSuite Suite Foundation Certification

Tools

NetSuite

Job description

This range is provided by Simpson Judge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Simpson Judge

MUST HAVE previous NetSuite experience, resolving queries and troubleshooting tickets.

MUST BE: Within commuting distance to Basingstoke/Hampshire area for 2 days a week.

Role Overview

NetSuite Support Consultant / Help Desk Analyst working mainly to resolve queries over the phone. You will provide effective technical support, proactive services, knowledge updates, and excellent customer service to a wide variety of NetSuite users on a global scale.

Responsibilities:

1. Providing effective 1st and 2nd line support to a large number of NetSuite users.
2. Assisting with future software implementations and upgrades.
3. Assisting users with Bundle installs.
4. Creating and delivering product features/updates webinars, blog posts, and videos.
5. Reviewing users' system usage and identifying areas where we can add value to customers.
6. Reviewing and updating existing product documentation and knowledge base.
7. Maintaining professional relationships with users.

Requirements:

1. NetSuite Suite Foundation certification or willingness to study towards it within the first six months.
2. Hands-on experience working with NetSuite.
3. Background in support/analyst roles or working within a finance team.
4. Customer-focused mindset and drive to add value.
5. Strong verbal and written communication skills.
6. Strong documentation and multimedia skills.
7. Ability to work in a fast-paced environment and meet strict deadlines.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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