Service Desk Specialist

DVF Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated 1st Line Support Analyst to join their dynamic team in London. This role is perfect for individuals eager to grow in the IT support field, providing crucial assistance for a variety of hardware and software issues. You'll be the first point of contact for users, ensuring their IT needs are met with professionalism and efficiency. If you have a passion for technology and excellent communication skills, this opportunity could be your next career step in a reputable firm that values growth and collaboration.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to manage and track support calls effectively.

Responsibilities

• Provide technical support to users on IT-related queries.
• Log and track support calls, ensuring timely resolution.

Skills

Technical Support

Communication Skills

Problem Solving

Education

High School Diploma

IT Certification

Tools

Ticketing Systems

Remote Support Tools

Job description

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Base pay range

Direct message the job poster from DVF Recruitment

DVF Recruitment is currently seeking a dedicated and customer-focused 1st Line Support Analyst for a leading firm. As the first point of contact for all IT-related queries, the successful candidate will provide essential support across a wide range of hardware, software, and peripherals. This is a fantastic opportunity for an individual with excellent communication skills and a passion for IT support, looking to work in a dynamic and fast-paced environment.

Key Responsibilities:

• Provide responsive and professional technical support to users on hardware, software, and associated IT peripherals.
• Log, track, and update all support calls, ensuring they are resolved in a timely manner and in line with SLA targets.
• Redirect or escalate complex issues to senior members of the IT team where necessary.
• Maintain excellent communication with users, keeping them informed of the progress and resolution of their queries.
• Manage and monitor IT peripheral stock, ensuring that hardware such as monitors, docking stations, headsets, and keyboards are well-maintained.
• Administer user accounts and ensure systems are secure and compliant with internal policies.
• Complete daily IT checks, resolving any issues where possible or escalating to the IT Manager.
• Ensure all meeting rooms and related IT equipment are functional and operational.
• Support the maintenance of backup files where manual intervention is required.
• Work closely with the IT Manager to continuously review and improve IT processes and procedures.
• Adhere to company IT policies and best practices.
• Undertake IT-related projects or tasks as directed by senior team members.

Additional Responsibilities:

• Continuously develop personal and professional skills to meet the evolving demands of the role.
• Participate in health and safety duties as necessary.
• Flexibility to work outside of normal office hours to provide IT support during critical times.

About the Role:

This role offers an exciting opportunity for individuals looking to grow within a reputable firm. The ideal candidate will be highly motivated, adaptable, and eager to provide exceptional IT support. If you're looking to take the next step in your IT career and work in a collaborative environment, this is the role for you.

How to Apply:

If you are interested in this opportunity and meet the qualifications, please apply with your updated CV or contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Administrative, and Legal

• Industries

  Law Practice and Legal Services

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