Help Desk Specialist

JR United Kingdom; Basingstoke; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a NetSuite Support Consultant to provide exceptional technical support and customer service to a diverse range of users. This role involves troubleshooting queries, assisting with software implementations, and maintaining professional relationships with clients. The ideal candidate will possess hands-on experience with NetSuite and a commitment to customer satisfaction. If you're ready to thrive in a fast-paced environment and make a meaningful impact, this opportunity is perfect for you.

Qualifications

• MUST HAVE previous NetSuite experience, resolving queries and troubleshooting tickets.
• Customer focused mindset and a drive to add value.

Responsibilities

• Providing effective 1st and 2nd line support to a large number of NetSuite users.
• Assisting with future software implementations and upgrades.

Skills

NetSuite experience

Customer service

Verbal communication

Written communication

Documentation skills

Multimedia skills

Analytical skills

Education

NetSuite Suite Foundation certification

Job description

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MUST HAVE previous NetSuite experience, resolving queries and troubleshooting tickets.

MUST BE: Within commuting distance to Basingstoke/Hampshire area for 2 days a week.

NetSuite Support Consultant / Help Desk Analyst working mainly to resolve queries over the phone, you will provide effective technical support, proactive services, knowledge updates, and fantastic customer service to a wide variety of NetSuite users on a global scale.

Responsibilities:

• Providing effective 1st and 2nd line support to a large number of NetSuite users
• Assisting with future software implementations and upgrades
• Assisting users with Bundle installs.
• Creating and delivering product features/updates webinars, blog posts, and videos.
• Reviewing users system usage and identifying areas where we can add value to customers.
• Reviewing and updating existing Product documentation and knowledge base.
• Maintaining professional relationships with users.

What's Required:

• NetSuite Suite Foundation certification or be willing to study towards it within the first six months of starting in the position
• Hands-on experience working with NetSuite
• Background of working within Support/Analyst roles or working within a finance team
• Customer focused mind set and a drive to add value
• Strong verbal and written communication skills
• Strong Documentation and Multimedia skills
• Ability to work in a fast-paced environment and to strict deadlines.
• Customer focused mind set and a drive to add value.