Service Desk Specialist

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic and fast-paced firm is seeking a dedicated 1st Line Support Analyst to provide essential IT support. This role is perfect for individuals passionate about technology and eager to enhance their skills in a collaborative environment. The successful candidate will be the first point of contact for IT-related queries, ensuring users receive responsive and professional assistance. The firm values adaptability and communication, offering a fantastic opportunity for career growth in the IT sector. If you're looking to take the next step in your IT career, this is the role for you.

Qualifications

• Proven experience in technical support roles.
• Strong understanding of hardware and software troubleshooting.

Responsibilities

• Provide professional technical support to users on IT issues.
• Log and track support calls, ensuring timely resolution.

Skills

Technical Support

Communication Skills

Problem Solving

Customer Service

Education

Relevant IT Certification

Bachelor's Degree in IT or Related Field

Tools

Helpdesk Software

Remote Support Tools

Job description

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DVF Recruitment is currently seeking a dedicated and customer-focused 1st Line Support Analyst for a leading firm. As the first point of contact for all IT-related queries, the successful candidate will provide essential support across a wide range of hardware, software, and peripherals. This is a fantastic opportunity for an individual with excellent communication skills and a passion for IT support, looking to work in a dynamic and fast-paced environment.

Key Responsibilities:

• Provide responsive and professional technical support to users on hardware, software, and associated IT peripherals.
• Log, track, and update all support calls, ensuring they are resolved in a timely manner and in line with SLA targets.
• Redirect or escalate complex issues to senior members of the IT team where necessary.
• Maintain excellent communication with users, keeping them informed of the progress and resolution of their queries.
• Manage and monitor IT peripheral stock, ensuring that hardware such as monitors, docking stations, headsets, and keyboards are well-maintained.
• Administer user accounts and ensure systems are secure and compliant with internal policies.
• Complete daily IT checks, resolving any issues where possible or escalating to the IT Manager.
• Ensure all meeting rooms and related IT equipment are functional and operational.
• Support the maintenance of backup files where manual intervention is required.
• Work closely with the IT Manager to continuously review and improve IT processes and procedures.
• Adhere to company IT policies and best practices.
• Undertake IT-related projects or tasks as directed by senior team members.

Additional Responsibilities:

• Continuously develop personal and professional skills to meet the evolving demands of the role.
• Participate in health and safety duties as necessary.
• Flexibility to work outside of normal office hours to provide IT support during critical times.

About the Role:

This role offers an exciting opportunity for individuals looking to grow within a reputable firm. The ideal candidate will be highly motivated, adaptable, and eager to provide exceptional IT support. If you're looking to take the next step in your IT career and work in a collaborative environment, this is the role for you.

How to Apply:

If you are interested in this opportunity and meet the qualifications, please apply with your updated CV or contact [emailprotected]