Help Desk Representative

CBRE; Bracknell; On-site; GBP 21,000 - 28,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Helpdesk Administrator to join our team in Jealott’s Hill, Bracknell. You will be the key contact for our client and UK Operations, logging, monitoring and resolving facilities management requests while supporting compliance and administration.

The role combines customer service, helpdesk coordination and reporting. The successful candidate will have experience in a customer service or administrative role, familiarity with CAFM systems and strong MS

Qualifications

• GCSEs, including English and Mathematics, or equivalent.
• A Levels or relevant vocational qualifications would be advantageous.

Responsibilities

• Monitor and respond promptly to FM Helpdesk requests.
• Answer calls and provide excellent customer service.
• Log, manage and update service requests using the CAFM system.
• Keep customers informed on progress of their requests.
• Coordinate with Hard/Soft Services and Engineering teams for updates.
• Produce accurate management and operational reports.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

GCSEs incl English & Maths

A Levels or vocational quals

Tools

CAFM systems

Microsoft Office

Job description

About the Role

CBRE Global Workplace Solutions is looking for a Helpdesk Administrator to join our team in Jealott’s Hill, Bracknell.

You will act as a key point of contact for our client and UK Operations team, ensuring facilities management requests are logged, monitored and resolved efficiently. The role combines customer service, helpdesk coordination, administration and facilities compliance support.

Key Responsibilities

• Monitor and respond promptly to requests received through the FM Helpdesk.
• Answer Helpdesk and switchboard calls and provide excellent customer service.
• Log, manage and update service requests using the CAFM system.
• Keep customers informed on the progress of their requests.
• Liaise with Hard Services, Soft Services and Engineering teams to obtain updates and coordinate activities.
• Manage work orders and ensure information and records are accurate.
• Coordinate subcontractor callouts and supplier visits.
• Escalate recurring or significant issues to the management team.
• Support sites in maintaining high standards of statutory compliance.
• Assist with staff and contractor site inductions and Authority to Work processes.
• Support internal and external audits.
• Provide administrative support to the local management team.
• Produce accurate management and operational reports.
• Support health, safety and QHSE initiatives across the account.
• Help ensure agreed KPIs and SLAs are achieved.

What We’re Looking For

• Previous experience in a customer service, helpdesk or administrative role.
• Experience within Facilities Management or a similar environment is highly desirable.
• Experience using CAFM systems would be an advantage.
• Good working knowledge of Microsoft Office.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• A methodical approach with good problem-solving skills.
• Ability to work independently as well as part of a team.Flexible and proactive approach to work.

Qualifications

• GCSEs, including English and Mathematics, or equivalent.
• A Levels or relevant vocational qualifications would be advantageous.

Why Join CBRE?

This is a great opportunity to join a global leader in facilities and workplace management, working within a collaborative team supporting a major client account.

If you have strong customer service and administrative skills and are interested in developing your career within Facilities Management, we would love to hear from you.