Facilities Helpdesk Administrator - Customer-Focused Ops

CBRE; Bracknell; On-site; GBP 21,000 - 28,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Helpdesk Administrator to join our team in Jealott’s Hill, Bracknell. You will be the key contact for our client and UK Operations, logging, monitoring and resolving facilities management requests while supporting compliance and administration.

The role combines customer service, helpdesk coordination and reporting. The successful candidate will have experience in a customer service or administrative role, familiarity with CAFM systems and strong MS

Qualifications

• GCSEs, including English and Mathematics, or equivalent.
• A Levels or relevant vocational qualifications would be advantageous.

Responsibilities

• Monitor and respond promptly to FM Helpdesk requests.
• Answer calls and provide excellent customer service.
• Log, manage and update service requests using the CAFM system.
• Keep customers informed on progress of their requests.
• Coordinate with Hard/Soft Services and Engineering teams for updates.
• Produce accurate management and operational reports.

Skills

Customer service

Communication

Organisational skills

Problem solving

Education

GCSEs incl English & Maths

A Levels or vocational quals

Tools

CAFM systems

Microsoft Office

Job description

CBRE Global Workplace Solutions is seeking a Helpdesk Administrator to join our team in Jealott’s Hill, Bracknell. You will be the key contact for our client and UK Operations, logging, monitoring and resolving facilities management requests while supporting compliance and administration.

The role combines customer service, helpdesk coordination and reporting. The successful candidate will have experience in a customer service or administrative role, familiarity with CAFM systems and strong MS