First Line Support/Helpdesk Engineer - Hybrid

TN United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a First Line Support/Helpdesk Engineer to provide exceptional technical support to clients in Crawley. The role involves troubleshooting various technical issues and delivering support in a friendly manner. Ideal candidates will possess strong communication skills and experience in IT helpdesk environments.

Qualifications

• Experience in IT Helpdesk or remote support.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot technical issues.

Responsibilities

• Deliver 1st line IT support services to customers.
• Troubleshoot technical issues including Windows and Office applications.
• Escalate higher-level issues to senior engineers.

Skills

Analytical skills

Problem solving

Communication

Tools

Windows 10

Office 365

Microsoft Office

Windows Server 2016

Windows Server 2019

Job description

Social network you want to login/join with:

First Line Support/Helpdesk Engineer - Hybrid, Crawley

Client:

Uptime Solutions Ltd

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4262fc774250

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

What’s this role about?

• As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners.
• Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
• MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

What will I get up to day to day?

• You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
• Windows 10.
• Office 365.
• Microsoft Office.
• Printers and Scanners.
• Various customer applications.
• Knowledge of Windows Server 2016, 2019.
• Identifying and escalating higher-level issues to a senior engineer.
• Being a people person, delivering support in a friendly and positive manner.
• Great communication skills, both verbally and in writing, will be expected.