Helpdesk Engineer

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global telecommunications company is seeking an Onsite Helpdesk Engineer for a 12-month full-time role in London. The position involves supporting end users, troubleshooting technical issues, and managing vendor relationships. The ideal candidate will have extensive knowledge of PC software and excellent communication skills. This role offers exposure to a global organization and various training opportunities.

Benefits

Comprehensive benefits package

Free commuting to work

Training opportunities in Japan

Qualifications

• Extensive knowledge of PC software and troubleshooting.
• Excellent written and verbal communication skills in English.

Responsibilities

• Communicate with end users and perform 1st level troubleshooting.
• Provide hands-on support for Desktop/Laptop PCs.
• Manage project and service delivery schedules.

Skills

Communication

Problem Solving

Tools

Windows 10

Microsoft 365

AWS

Azure

Job description

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Our client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.

This is an exciting opportunity to work with a global company that prioritizes its people. If this role interests you, get in touch today!

Onsite Helpdesk Engineer - Job Duties

• Communicate with end users from the EMEA region face-to-face or via telephone, email, or collaboration tools.
• Perform 1st level troubleshooting of technical issues and assist end users as their escalation point of contact.
• Provide hands-on support for Desktop/Laptop PCs.
• Implement and optimize network and PC systems.
• Plan and design solutions for customer PCs and networks.
• Plan and execute migrations; support PC and Call Centre systems (including DC servers).
• Conduct proof of concept and acceptance testing.
• Negotiate with vendors and manage vendor relationships.
• Develop and implement new features and services.
• Establish and manage PC/Desktop security systems.
• Manage project and service delivery schedules.
• Create documentation for implementation and modifications.
• Visit customer premises for projects or maintenance, including covering staff.
• Provide periodic status reports to the line manager.
• Coordinate operational workflows with departments and customers.

Onsite Helpdesk Engineer - Requirements

• Extensive knowledge of PC software such as Windows 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud platforms (AWS, Azure), Office/Mail, Switch/Router/IPT, VPNs, and Firewall products.
• Excellent written and verbal communication skills in English; proficiency in Japanese is a plus.
• Ability to investigate and resolve technical issues via email and telephone inquiries.

What We Offer

• Exposure to a global organization
• Comprehensive benefits package
• Free commuting to work
• Training opportunities in Japan

May & Stephens Ltd acts as an employment business regarding this vacancy.