Heating Field Service Engineer | UK Travel & Training

Acorn by Synergie; Coventry; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Company van

Laptop/tablet

Mobile phone

Generous holiday allowance

Job summary

Acorn by Synergie is seeking a Field Service Engineer to join a growing field-based team serving heating appliances across the Midlands and the UK. You will diagnose faults, perform servicing and warranty repairs, and travel to customer sites with a company van and equipment provided.

The role requires a Full UK driving licence, Gas Safe accreditation, and the ability to work independently while delivering high quality customer service in a fast-paced field environment.

Qualifications

• Servicing heating appliances, gas equipment or comparable field-based equipment.
• Full UK driving licence.
• Gas Safe accreditation CCN1, CONGLP1 and CPA1.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to travel extensively across the UK and stay away up to four nights per week.
• Live within the Midlands/Coventry area and maintain fault reporting accuracy.

Responsibilities

• Carry out service, maintenance and warranty work on heating products.
• Diagnose faults and complete repairs with high customer service standards.
• Perform annual servicing and preventative maintenance.
• Identify chargeable work and discuss service requirements with customers.
• Produce accurate service reports and maintain records using company systems.
• Ensure safety and compliance with industry regulations.
• Support product training and provide feedback to the team.
• Maintain company vehicles and equipment in good condition.

Skills

Fault-finding

Customer service

Independent worker

Travel readiness

Communication skills

Education

Gas Safe accreditation

CCN1

CONGLP1

CPA1

Full UK driving licence

Job description

Acorn by Synergie is seeking a Field Service Engineer to join a growing field-based team serving heating appliances across the Midlands and the UK. You will diagnose faults, perform servicing and warranty repairs, and travel to customer sites with a company van and equipment provided.

The role requires a Full UK driving licence, Gas Safe accreditation, and the ability to work independently while delivering high quality customer service in a fast-paced field environment.