Field Service Engineer - Midlands

Acorn by Synergie; Coventry; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Company van

Laptop/tablet

Mobile phone

Generous holiday allowance

Job summary

Acorn by Synergie is seeking a Field Service Engineer to join a growing field-based team serving heating appliances across the Midlands and the UK. You will diagnose faults, perform servicing and warranty repairs, and travel to customer sites with a company van and equipment provided.

The role requires a Full UK driving licence, Gas Safe accreditation, and the ability to work independently while delivering high quality customer service in a fast-paced field environment.

Qualifications

• Servicing heating appliances, gas equipment or comparable field-based equipment.
• Full UK driving licence.
• Gas Safe accreditation CCN1, CONGLP1 and CPA1.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to travel extensively across the UK and stay away up to four nights per week.
• Live within the Midlands/Coventry area and maintain fault reporting accuracy.

Responsibilities

• Carry out service, maintenance and warranty work on heating products.
• Diagnose faults and complete repairs with high customer service standards.
• Perform annual servicing and preventative maintenance.
• Identify chargeable work and discuss service requirements with customers.
• Produce accurate service reports and maintain records using company systems.
• Ensure safety and compliance with industry regulations.
• Support product training and provide feedback to the team.
• Maintain company vehicles and equipment in good condition.

Skills

Fault-finding

Customer service

Independent worker

Travel readiness

Communication skills

Education

Gas Safe accreditation

CCN1

CONGLP1

CPA1

Full UK driving licence

Job description

Field Service Engineer | Service Engineer | Heating Service Engineer

Midlands / Coventry | Up to £37,850 per annum | UK Field-Based | Company Van, Laptop & Mobile Phone | Extensive UK Travel Required

Introduction

Acorn by Synergie is recruiting a Field Service Engineer to join a growing field-based team within a recognised and established manufacturer.

This is an excellent opportunity for an experienced engineer with a background in heating appliances, gas systems or comparable equipment. The role involves providing technical support, servicing, maintenance and warranty repairs across the Midlands and throughout the UK.

The successful candidate will be a customer-focused engineer who enjoys fault-finding, problem-solving and working independently in the field while developing specialist product knowledge within a supportive and well-established organisation.

What We Offer

• Salary up to £37,850 per annum.
• Equipped company van.
• Company laptop or tablet.
• Mobile phone.
• Generous holiday allowance.
• Various health and retail discounts and perks.
• Ongoing product and technical training.
• Structured support from an experienced service team.
• Long-term career development opportunities.
• Supportive and collaborative working environment.

Key Responsibilities

• Carry out service, maintenance and warranty work on a range of heating and domestic heating products.
• Diagnose faults and complete repairs efficiently while maintaining high standards of customer service.
• Complete annual servicing and preventative maintenance activities.
• Identify chargeable work opportunities and discuss service requirements with customers.
• Produce accurate service reports and maintain technical records using company systems.
• Ensure all work is completed safely and in accordance with relevant industry regulations and standards.
• Support product training activities and assist with technical feedback where required.
• Maintain company vehicles, tools and equipment in good working condition.

Requirements

Essential:

• Previous experience servicing heating appliances, gas equipment or comparable field-based equipment.
• Full UK driving licence.
• Current domestic gas qualifications including CCN1, CONGLP1, CPA1 and GAS SAFE accreditation.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage workloads effectively.
• Comfortable using laptops, tablets and digital reporting systems.
• Ability to travel extensively throughout the UK and stay away from home for up to four nights per week.
• Proactive and organised approach to record keeping and reporting.
• Must live within the Midlands/Coventry area.

Desirable:

• LPG qualifications.
• OFTEC accreditation.
• Part P Electrical qualification.
• Electrical Safe Isolation training.
• HETAS H002, H003, H004 and H006 qualifications.
• Experience working within the heating, fireplace, stove or domestic appliance sectors.

This is an excellent opportunity to join a respected manufacturer in a varied field-based role where technical expertise, customer service and problem-solving skills are highly valued.

Acorn by Synergie acts as an employment agency for permanent recruitment