Field Service Engineer (Gas / Electric / Solid Fuel)

Ernest Gordon Recruitment Limited; Coventry; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Van

Laptop

iPad

Pension

Training

24 days holiday

Job summary

Ernest Gordon Recruitment Limited is seeking a Field Service Engineer to service Gas, Electric and Solid Fuel heating appliances from a Coventry base. You will diagnose faults, repair appliances and ensure high first-visit resolutions while travelling to customer sites in the West Midlands region.

The role involves upselling paid services, handling payments on site, and representing the company with professionalism. Full training to work with solid fuel appliances is provided.

Qualifications

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience.
• Experience within the heating industry or servicing comparable equipment.

Responsibilities

• Be an ambassador for the company with a professional approach to customers.
• Carry out service and warranty calls professionally, on time and to resolution on first visit.
• Identify causes of issues and determine if faults are manufacturing or installation/user related.
• Upsell chargeable service work on site and process payments with provided terminals.

Skills

CCN1

CONGLP1

CPA1

GASSAFE

Welding

Job description

Field Service Engineer (Gas / Electric / Solid Fuel)

***Working with Original Equipment Manufacturer***

£37,000 - £38,000 + Overtime (OTE £45k++) + 24 days holiday + Van + Laptop + iPad + Pension + Training

*** Full Training and Certification to Work with Solid Fuel appliances***

Coventry & West Midlands

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established Original Equipment Manufacturer?

Do you have experience working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in Continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

• To be an ambassador for the company, creating a professional and courteous approach when dealing with customers
• To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit
• To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault
• To upsell chargeable service work whilst on site and take payment using the supplied payment terminals

The person:

• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience
• Experience within the heating industry or servicing comparable equipment
• Happy to travel

Keywords: Field Service Engineer, Heating Engineer, Gas Engineer, Heating Appliance Engineer

BBBH27645

We are an equal opportunities employer and welcome applications from all suitable candidates.

The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.