Heating Engineer

Ardour Associates Ltd; Cambridge; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Professional qualifications support

Annual leave based on service

Health & wellbeing programme

Cycle to Work

EV leasing

Recognition programmes

Job summary

Ardour Associates Ltd in Cambridge is seeking an experienced Domestic Gas Heating Engineer to join the team. You will service, maintain and repair domestic heating and hot water systems, ensuring safe operation and high standards of workmanship.

You will diagnose faults, keep detailed records, and provide excellent customer care to residents. The role involves working in a busy team, following safety procedures, and participating in an evening/weekend call-out rota.

Qualifications

• Experience servicing domestic gas heating systems.
• Ability to diagnose faults and carry out repairs safely.
• Strong customer service and communication skills.

Responsibilities

• Carry out servicing, maintenance and repairs on domestic heating and hot water systems across the region.
• Diagnose faults and complete repairs efficiently, maintaining high standards of workmanship and safety.
• Provide excellent customer care, treating residents and their homes with respect.
• Keep customers and colleagues informed of progress and any issues requiring attention.
• Complete accurate job records and documentation (electronic and paper).
• Follow health and safety legislation and risk assessments, COSHH, and safe systems of work.
• Manage van stock and comply with parts ordering and auditing procedures.
• Participate in the out-of-hours rota for evening and weekend call-out.

Skills

Gas heating

Fault finding

Customer service

Record keeping

Safety conscious

Education

ACS qualifications (CCN1, CENWAT, HTR1, CKR1)

Tools

Gas safety equipment

Job description

Heating Engineer – Domestic Gas

Location: Cambridge

Employment type: Full-time

About Our Client

Our client is an established provider of heating, hot water and compliance services to the social housing and public sectors. With a national presence and strong regional expertise, they help keep homes safe, warm and energy efficient.

Committed to high standards of customer service, safety and sustainability, our client offers a supportive working environment with opportunities for professional development and career progression.

The Role

Our client is seeking an experienced Domestic Gas Heating Engineer to join their team in Cambridge, carrying out servicing, maintenance and repairs on domestic heating and hot water systems.

You will ensure systems operate safely and efficiently, diagnose and resolve faults, and deliver a professional, reliable service to residents. This is an opportunity for a customer-focused engineer who takes pride in their work and enjoys working within a busy team.

Key Responsibilities

• Carry out servicing, maintenance and repairs on domestic heating and hot water systems across the region.
• Diagnose faults and complete repairs efficiently, maintaining high standards of workmanship and safety.
• Provide excellent customer care, treating residents and their homes with respect.
• Keep customers and colleagues informed of progress, outstanding work and any issues requiring further attention.
• Complete accurate job records and all required electronic and paper documentation.
• Follow health and safety legislation and procedures, including risk assessments, safe systems of work and COSHH requirements.
• Manage van stock and comply with parts ordering and auditing procedures to ensure materials are available.
• Participate in the out-of-hours rota, providing evening and weekend call-out cover.

Skills and Requirements

• Experience servicing, maintaining and repairing domestic gas heating and hot water systems.
• Current ACS qualifications, including CCN1, CENWAT, HTR1 and CKR1 as a minimum.
• A valid UK driving licence.
• Strong fault-finding and problem-solving skills.
• A friendly, professional approach and clear communication skills.
• Good organisational skills, with the ability to manage workloads and maintain accurate records.
• A commitment to safe working practices and excellent customer service.
• Availability to participate in the evening and weekend call-out rota.

Benefits

• Company vehicle and fuel card.
• Support towards professional qualifications.
• Training and career development opportunities through an internal learning platform.
• Annual leave entitlement linked to length of service.
• Enhanced maternity and paternity packages.
• Employee wellbeing programme, including occupational health support and telephone counselling.
• Dental and healthcare cash plan.
• Cycle to Work scheme.
• Electric vehicle leasing scheme.
• Employee feedback and recognition programmes.