Heathrow Travel Retail: Multi-Site Beauty Business Leader

Puig UK Limited; Hounslow; On-site; GBP 65,000 - 88,000; Full time

Benefits offered by this job

Charlotte’s Magic Academy

Career development

Product launches access

Tilbury Treats rewards

Life assurance

Birthdays off

Job summary

Charlotte Tilbury Beauty Inc. is seeking a dynamic Multi-Site Business Manager to lead and inspire teams across Heathrow airport locations. You will recruit, train and coach staff, drive sales targets, and ensure brand standards while coordinating with the Area Manager.

This role focuses on people and commercial accountabilities, including payroll budgeting, KPI delivery, and operational excellence, with a strong emphasis on customer experience and seamless brand representation at travel retail.

Qualifications

• Experience leading retail teams across multiple locations.
• Proven ability to recruit and train high-calibre staff.
• Strong focus on delivering KPI targets and customer experience.

Responsibilities

• People management: build a successful team and community across stores.
• Monthly rota scheduling and payroll budgeting and forecasting.
• Drive sales by motivating the team to hit KPI targets.
• People planning, talent management and succession planning; handle conflicts and HR processes.
• Identify training needs with Area Trainer and provide advancement feedback.
• Lead and motivate a #1 team through briefs and 1:1 performance meetings.
• Recruit exceptional talent; manage end-to-end recruitment with Talent Acquisition Advisor.
• Support airport pass applications and conduct security interviews for passes.
• Manage a large team with effective coordination and communication.
• Weekly and monthly productivity reporting to the Area Manager.
• Operational: liaise with host stores, stakeholders and external vendors; ensure brand policy compliance.
• Stock management: analyse stock levels and provide proactive counsel.
• Health and safety compliance; maintain visual merchandising and grooming standards.

Skills

People management

Recruitment

Payroll budgeting

Sales leadership

Communication

Job description

Charlotte Tilbury Beauty Inc. is seeking a dynamic Multi-Site Business Manager to lead and inspire teams across Heathrow airport locations. You will recruit, train and coach staff, drive sales targets, and ensure brand standards while coordinating with the Area Manager.

This role focuses on people and commercial accountabilities, including payroll budgeting, KPI delivery, and operational excellence, with a strong emphasis on customer experience and seamless brand representation at travel retail.