Multi-Site Beauty Manager: Lead Magic Customer Experience

Charlotte Tilbury Beauty Inc.; Bury St Edmunds; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Staff discount

Exclusive product launches

Charlotte's Magic Academy

Job summary

Charlotte Tilbury is seeking a Multi-Site Business Manager to lead our Boots East Anglia counters in Peterborough, Bury St Edmunds and Lincoln. You will drive an outstanding customer experience, coach teams to exceed KPI targets and implement commercial plans with energy and entrepreneurial flair.

Reporting to the Area Manager, you will recruit, train and empower your team, partner with retail operations and head office, and run the business like an ambassador for the Charlotte Tilbury brand.

Qualifications

• Proven management experience at Deputy Manager level or above.
• Experience delivering KPI targets in fast-paced retail/beauty environments.
• Strong leadership with ability to coach and develop teams.
• Excellent organisational and problem-solving skills.

Responsibilities

• Create and drive an ultimate Charlotte Tilbury counter experience across multiple sites.
• Lead by example to convert customers into brand ambassadors and exceed sales targets.
• Coach, mentor and develop counter teams with on-the-job training and support.
• Collaborate cross-functionally with retail networks and head office to optimise performance.

Skills

Leadership

Coaching

KPI Delivery

Customer Experience

Team Management

Tools

POS System

Job description

Charlotte Tilbury is seeking a Multi-Site Business Manager to lead our Boots East Anglia counters in Peterborough, Bury St Edmunds and Lincoln. You will drive an outstanding customer experience, coach teams to exceed KPI targets and implement commercial plans with energy and entrepreneurial flair.

Reporting to the Area Manager, you will recruit, train and empower your team, partner with retail operations and head office, and run the business like an ambassador for the Charlotte Tilbury brand.