Multi-Site Business Manager

Charlotte Tilbury Beauty; Swansea; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

On-the-job training

Exclusive access to new products

Incredible staff discount

Access to rewards platform

Job summary

A well-known beauty brand is looking for a Multi-Site Business Manager to inspire teams across counters in Swansea and Llantrisant. This full-time role blends leadership with a passion for customer experience and requires proven management skills. You will exceed KPIs, mentor your team, and create lasting customer connections. Benefits include on-the-job training, access to exclusive product launches, and staff discounts. Join a vibrant team environment where your entrepreneurial spirit will thrive.

Qualifications

• Experience at Deputy Manager level or higher in retail or beauty.
• Track record of delivering results based on KPIs.
• Ability to inspire and develop a team.

Responsibilities

• Drive the performance of the brand while exceeding KPIs.
• Lead by example to create customer ambassadors.
• Coach and mentor the team for ongoing development.

Skills

Proven management experience

Leadership skills

Problem-solving

Organizational skills

Job description

Multi‑Site Business Manager, Charlotte Tilbury – Boots Wales

40 hours per week, Full Time position, Permanent Contract, Doors: Swansea, Llantrisant

About Your Role

A Charlotte Tilbury Multi‑Site Business Manager is the life and soul of the counters, bringing commercial acumen, entrepreneurial spirit, and leadership to create a magical customer experience. They build genuine emotional connections with customers and colleagues, nurture a passion for exceptional products, and act as the ultimate role‑model for the team.

Key Accountabilities

• Report to the Area Manager and drive an ultimate experience of the Charlotte Tilbury brand, exceeding KPIs and inspiring the team to deliver their best.
• Serve as a customer experience pioneer, turning customers into ambassadors by selling spellbinding products and leading by example.
• Coach and mentor the team, supporting development through on‑the‑job training, coaching, and ongoing support.
• Collaborate and innovate across retail and head office, influencing and building lasting cross‑functional relationships.

Your Skills and Experience

• Proven management experience at Deputy Manager level or above, with a track record of delivering exceptional results from KPIs to people performance, ideally in fast‑paced environments such as beauty, retail, or FMCG.
• A true leader who believes that their strength is amplified by the team, inspiring the team to become the best versions of themselves and empowering them to think without limits.
• Highly organised, a problem‑solver who can think on their feet with an innovative spirit, adapting style, implementing processes, and building routines.

Benefits

• On‑the‑job training and attendance at Charlotte’s Magic Academy, combining art, commerce, and company values to empower the role.
• Opportunity to disrupt processes positively and run your business like an entrepreneur with support from the Business Manager and wider business.
• Scope for growth and progression to support personal development.
• Exclusive early access to new product launches and a full Charlotte Tilbury look after probation.
• Incredible staff discount and access to Tilbury Treats rewards platform for gym memberships, cinema tickets, and more.