Heathrow Operations & People Support Executive

Abm Careers; Hounslow; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work scheme

Perks at Work

Discount programs

Financial and legal support

Job summary

ABM UK in Heathrow is seeking a dedicated Business Support Executive to provide administrative support and improve operational efficiency. The role covers rostering, holiday planning, onboarding and cross-functional coordination with HR, payroll and planning teams.

You will engage with staff, manage documentation and ensure accurate reporting while meeting SLAs. A strong English proficiency and detail orientation are essential for success.

Qualifications

• Excellent command of English (minimum B2 Level)
• Experience in dealing with written/verbal complaints and providing resolutions
• Proficient with MS Word, Outlook and Excel
• Strong organisational and communication capabilities
• Ability to work collaboratively across teams
• Attention to detail in data and rostering processes

Responsibilities

• Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day
• Allocate and process staff holiday in line with operational needs
• Authorise working hours to ensure staff are paid correctly
• Plan and cover training to ensure compliance
• Communicate and engage with all staff
• Arrange overtime where required and other tasks
• Responsible for ensuring all staff trackers are fully up to date
• Log and track sickness and absence and feedback reports to the operations managers with staff details
• Collaborate with other support function departments, training, HR, planning, payroll
• Attend meetings and write notes to be shared with the team
• Lead and deliver new starter onboarding including ordering uniform and issuing lockers
• Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems
• Support the operation with any requests to achieve business SLAs
• Actively seeks opportunities to work with the teams on board aircrafts

Skills

Interpersonal skills

Organisational skills

Communication skills

People focus

Team player

English proficiency

Attention to detail

Tools

Microsoft Word

Outlook

Excel

Job description

ABM UK in Heathrow is seeking a dedicated Business Support Executive to provide administrative support and improve operational efficiency. The role covers rostering, holiday planning, onboarding and cross-functional coordination with HR, payroll and planning teams.

You will engage with staff, manage documentation and ensure accurate reporting while meeting SLAs. A strong English proficiency and detail orientation are essential for success.