Airport Operations Admin & Rostering Specialist

ABM UK; Hounslow; On-site; GBP 26,000 - 32,000; Full time

Job summary

ABM UK at London Heathrow Airport is seeking a Staff Support Administrator to help keep the day-to-day operations running smoothly. Working on a site-based 4 on 4 off pattern (40.25 hours per week), you will support managers, supervisors and shift teams with rostering, attendance, and office administration.

In a fast-paced, safety-critical environment, you will maintain records, respond to staff queries, and ensure compliance with company, airport, and regulatory requirements.

Qualifications

• Experience in office administration and staff coordination.
• Experience in public-facing/high-volume environments desirable.
• Strong IT literacy; proficient in Excel, Word, Outlook and Teams.
• Excellent communication and customer service skills.

Responsibilities

• Provide day-to-day administrative support to operational managers and teams.
• Maintain secure filing systems and ensure information compliance.
• Prepare letters, reports, spreadsheets and presentations.
• Monitor office supplies and arrange replenishment.
• Maintain notices and internal communication hubs.
• Manage rostering, holidays, sickness and shift coverage within the active window.
• Coordinate return-to-work meetings and absence reviews.
• Produce floor plans and update staffing levels.
• Record staffing variations and ensure training compliance.
• Support safety, quality and compliance procedures.

Skills

Communication

Organisational skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

ABM UK at London Heathrow Airport is seeking a Staff Support Administrator to help keep the day-to-day operations running smoothly. Working on a site-based 4 on 4 off pattern (40.25 hours per week), you will support managers, supervisors and shift teams with rostering, attendance, and office administration.

In a fast-paced, safety-critical environment, you will maintain records, respond to staff queries, and ensure compliance with company, airport, and regulatory requirements.