Heathrow Area Service Manager - Lift & Escalator Ops

Kone México; England; On-site; GBP 52,000 - 70,000; Full time

Job summary

KONE is seeking an Area Service Manager for Heathrow to lead Lift and Escalator Engineers, overseeing daily engineering activities, safety, and customer support from an office-based environment. The role focuses on ensuring safe, reliable service while coordinating with the broader operations team.

The ASM will manage workloads, support performance and development, and promote a strong safety culture across the Heathrow operation, working with internal stakeholders to keep service levels high.

Qualifications

• Experience managing or supervising engineering/technical teams.
• Strong communication and organisational skills.
• Proactive, can-do approach.
• Lift/escalator engineering experience is beneficial.

Responsibilities

• Manage and support Lift and Escalator Engineers.
• Coordinate day-to-day engineering activities and workload.
• Support engineer performance, development and wellbeing.
• Ensure jobs are completed safely, efficiently and on time.
• Monitor operational performance and respond to issues.
• Work closely with customers and internal teams.
• Support planning, resources and priorities across the operation.
• Promote a strong safety culture.
• Lead by example and maintain a positive, supportive team environment.

Skills

People management

Engineering supervision

Communication

Organisational skills

Safety awareness

Job description

KONE is seeking an Area Service Manager for Heathrow to lead Lift and Escalator Engineers, overseeing daily engineering activities, safety, and customer support from an office-based environment. The role focuses on ensuring safe, reliable service while coordinating with the broader operations team.

The ASM will manage workloads, support performance and development, and promote a strong safety culture across the Heathrow operation, working with internal stakeholders to keep service levels high.