Area Service Manager- Heathrow

Kone México; England; On-site; GBP 52,000 - 70,000; Full time

Job summary

KONE is seeking an Area Service Manager for Heathrow to lead Lift and Escalator Engineers, overseeing daily engineering activities, safety, and customer support from an office-based environment. The role focuses on ensuring safe, reliable service while coordinating with the broader operations team.

The ASM will manage workloads, support performance and development, and promote a strong safety culture across the Heathrow operation, working with internal stakeholders to keep service levels high.

Qualifications

• Experience managing or supervising engineering/technical teams.
• Strong communication and organisational skills.
• Proactive, can-do approach.
• Lift/escalator engineering experience is beneficial.

Responsibilities

• Manage and support Lift and Escalator Engineers.
• Coordinate day-to-day engineering activities and workload.
• Support engineer performance, development and wellbeing.
• Ensure jobs are completed safely, efficiently and on time.
• Monitor operational performance and respond to issues.
• Work closely with customers and internal teams.
• Support planning, resources and priorities across the operation.
• Promote a strong safety culture.
• Lead by example and maintain a positive, supportive team environment.

Skills

People management

Engineering supervision

Communication

Organisational skills

Safety awareness

Job description

Area Service Manager- Heathrow page is loaded## Area Service Manager- Heathrowlocations: Sloughtime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0664659**Day Shift | 4 On, 4 Off**We're looking for an **Area Service Manager (ASM)** to join our Heathrow team, supporting the day-to-day management of our **Lift and Escalator Engineers**.This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment.##### The roleAs Assistant Service Manager, you'll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service.This is predominantly an **office-based role at Heathrow**, working closely with engineers and the wider operational team.## What you'll be doing* Managing and supporting **Lift and Escalator Engineers*** Coordinating day-to-day engineering activities and workload* Supporting engineer performance, development and wellbeing* Helping to ensure jobs are completed safely, efficiently and on time* Monitoring operational performance and responding to issues* Working closely with customers and internal teams* Supporting planning, resources and priorities across the operation* Promoting a strong safety culture* Leading by example and helping maintain a positive, supportive team environment## What we're looking for## We're looking for someone who:* Has experience **managing or supervising engineering/technical teams*** Is confident managing people and dealing with day-to-day operational challenges* Has strong communication and organisational skills* Can prioritise effectively in a busy environment* Has a proactive, **can-do approach*** Is comfortable working with different stakeholders* Understands the importance of safety, quality and customer service* Lift, escalator or similar engineering industry experience would be beneficial## Shift & location## **Location:** Heathrow **Shift:** Days - **4 days on, 4 days off** **Working environment:** Predominantly office based **Holiday entitlement:** **20 days**Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een 'great place to work' te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.Bekijk hier onze vacatures: