Area Service Manager (ASM)

Kone; Hatton; On-site; GBP 70,000 - 90,000; Full time

Job summary

Kone in Heathrow is seeking an Area Service Manager to oversee the day-to-day management of Lift and Escalator Engineers. This office-based role requires strong leadership to ensure safe, reliable service and smooth operation across the Heathrow site.

You will support engineering teams, plan workloads, monitor performance, and help engineers access the resources they need while maintaining a strong safety culture.

Responsibilities

• Managing and supporting Lift and Escalator Engineers
• Coordinating day-to-day engineering activities and workload
• Supporting engineer performance, development and wellbeing
• Helping to ensure jobs are completed safely, efficiently and on time

Job description

We're looking for an Area Service Manager (ASM) to join our Heathrow team, supporting the day-to-day management of our Lift and Escalator Engineers. This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment. The role As Assistant Service Manager, you'll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service. This is predominantly an office-based role at Heathrow, working closely with engineers and the wider operational team. What you'll be doing

• Managing and supporting Lift and Escalator Engineers
• Coordinating day-to-day engineering activities and workload
• Supporting engineer performance, development and wellbeing
• Helping to ensure jobs are completed safely, efficiently and on time