Nights Area Service Manager

KONE; Slough; On-site; GBP 52,000 - 70,000; Full time

Job summary

KONE is seeking an Area Service Manager to lead Lift and Escalator Engineers on a 4 on/4 off night cycle at Heathrow, focusing on safe, reliable operations within a busy office-based setting.

You will manage engineering teams, coordinate workload, interface with customers and internal teams, and champion safety with a proactive, can-do mindset to uphold high service standards.

Qualifications

• Experience managing or supervising engineering/technical teams.
• Strong communication and organisational skills.
• Ability to prioritise in a busy environment.
• Proactive, can-do approach.
• Understanding of safety, quality and customer service.

Responsibilities

• Manage and support Lift and Escalator Engineers.
• Coordinate day-to-day engineering activities and workload.
• Support engineer performance, development and wellbeing.
• Ensure jobs are completed safely, efficiently and on time.
• Monitor operational performance and respond to issues.
• Work closely with customers and internal teams.
• Support planning, resources and priorities across the operation.
• Promote a strong safety culture.
• Lead by example and foster a supportive team environment.

Skills

Engineering management

People management

Communication

Organisational skills

Safety culture

Stakeholder management

Job description

Job Description

Night Shift | 4 On, 4 Off

We’re looking for an Area Service Manager (ASM) to join our Heathrow team, supporting the day-to-day management of our Lift and Escalator Engineers.

This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment.

The role

As Assistant Service Manager, you’ll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service.

This is predominantly an office-based role at Heathrow , working closely with engineers and the wider operational team.

What you’ll be doing

• Managing and supporting Lift and Escalator Engineers
• Coordinating day-to-day engineering activities and workload
• Supporting engineer performance, development and wellbeing
• Helping to ensure jobs are completed safely, efficiently and on timeMonitoring operational performance and responding to issues
• Working closely with customers and internal teams
• Supporting planning, resources and priorities across the operation
• Promoting a strong safety culture
• Leading by example and helping maintain a positive, supportive team environment

What we’re looking for

We’re looking for someone who:

• Has experience managing or supervising engineering/technical teams
• Is confident managing people and dealing with day-to-day operational challenges
• Has strong communication and organisational skills
• Can prioritise effectively in a busy environment
• Has a proactive, can-do approach
• Is comfortable working with different stakeholders
• Understands the importance of safety, quality and customer service
• Lift, escalator or similar engineering industry experience would be beneficial

Shift & location

Location: Heathrow

Shift: Nights – 4 days on, 4 days off
Working environment: Predominantly office based
Holiday entitlement: 20 days

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html