Heat Pump Survey & Design Engineer - Technical Lead

Installio; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

28 days holidays per annum

Modern and inspiring work environment

Job summary

Installio is seeking a Technical Survey and Service Engineer to lead site surveys and heat loss calculations for residential heat pump and solar installations, ensuring every design is technically sound and energy efficient.

You’ll work on-site, guide installation teams and project managers, conduct routine servicing, and help refine survey and design processes while staying current with industry standards.

Qualifications

• Proven experience in heat pump systems.
• Strong understanding of building fabric, heat loss and hydronic systems.
• Excellent customer service skills.
• Familiarity with MCS standards and compliance.
• Attention to detail and balance of efficiency with accuracy.
• Willing to drive to up to 2 surveys per day.
• Clean UK driving licence.
• NVQ 3 or above in plumbing or heating.

Responsibilities

• Lead technical site surveys (on-site) to assess heat pump suitability.
• Conduct detailed heat loss calculations and system sizing.
• Provide technical guidance to installation teams and project managers.
• Conduct annual heat pump services and reactive maintenance.
• Support the development of survey and design processes and tools.
• Troubleshoot and refine designs based on real-world feedback from installs.
• Stay current with industry standards, products, and best practices.

Skills

Heating system design

Fault finding

Customer facing

MCS standards

Driving licence

Site surveying

Education

NVQ 3 or above in plumbing or heating

Job description

Installio is seeking a Technical Survey and Service Engineer to lead site surveys and heat loss calculations for residential heat pump and solar installations, ensuring every design is technically sound and energy efficient.

You’ll work on-site, guide installation teams and project managers, conduct routine servicing, and help refine survey and design processes while staying current with industry standards.