Technical Survey and Service Engineer - Renewables

Installio; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

28 days holidays per annum

Modern and inspiring work environment

Job summary

Installio is seeking a Technical Survey and Service Engineer to lead site surveys and heat loss calculations for residential heat pump and solar installations, ensuring every design is technically sound and energy efficient.

You’ll work on-site, guide installation teams and project managers, conduct routine servicing, and help refine survey and design processes while staying current with industry standards.

Qualifications

• Proven experience in heat pump systems.
• Strong understanding of building fabric, heat loss and hydronic systems.
• Excellent customer service skills.
• Familiarity with MCS standards and compliance.
• Attention to detail and balance of efficiency with accuracy.
• Willing to drive to up to 2 surveys per day.
• Clean UK driving licence.
• NVQ 3 or above in plumbing or heating.

Responsibilities

• Lead technical site surveys (on-site) to assess heat pump suitability.
• Conduct detailed heat loss calculations and system sizing.
• Provide technical guidance to installation teams and project managers.
• Conduct annual heat pump services and reactive maintenance.
• Support the development of survey and design processes and tools.
• Troubleshoot and refine designs based on real-world feedback from installs.
• Stay current with industry standards, products, and best practices.

Skills

Heating system design

Fault finding

Customer facing

MCS standards

Driving licence

Site surveying

Education

NVQ 3 or above in plumbing or heating

Job description

Are you committed to making a positive impact on the climate? Installio is on the hunt for an enthusiastic individual to join our dynamic team as a Heat Pump surveyor and designer, ready to help tackle the UK’s net-zero transition.

As a UK-wide heat pump installation company and a trusted partner for heat pump retailers and manufacturers, our goal is to become the number 1 heat pump installer in the UK. With big ambitions, a commitment to a sustainable future, and a focus on creating an inspiring workplace, Installio is at the forefront tackling the UK's labour shortage in the climate-trades!

Tasks

We're looking for a Technical Survey and Service Engineer to spearhead the surveying and system design process for residential heat pump and solar installations. You’ll play a critical role in ensuring every install is technically sound, energy efficient, and tailored to the customer's home. You’ll lead site surveys (in-person on site), develop accurate heat loss calculations, as well as support our field teams with occasional reactive maintenance and servicing.

This is an exciting opportunity for someone with hands‑on plumbing or renewable heating experience, looking to move off the tools.

Responsibilities

• Lead technical site surveys (on-site) to assess heat pump suitability

• Conduct detailed heat loss calculations and system sizing

• Provide technical guidance to installation teams and project managers

• Conduct annual heat pump services and reactive maintenance

• Support the development of survey and design processes and tools

• Troubleshoot and refine designs based on real‑world feedback from installs

• Stay current with industry standards, products, and best practices

Requirements

You’ll be an experienced heating engineer with knowledge of heating system design and the ability to fault find.

• Proven experience in heat pump system

• Strong understanding of building fabric, heat loss, and hydronic systems

• Good with customers

• Familiarity with MCS standards and compliance requirements

• Excellent attention to detail and ability to balance efficiency with accuracy

• Comfortable working in a fast‑paced, evolving startup environment

• Willing to drive to up to 2 surveys each day

• Clean UK driving licence

• NVQ 3 or above qualification in plumbing or heating

Preferable:

• BPEC or equivalent qualification in heat pump design

• Experience leading a team or managing technical workflows

Benefits

• Base salary of £40K annually

• Commission structure with on target earning of over £50k+

• 28 days of holidays per annum (incl. national holidays)

• Company vehicle

• Modern and inspiring work environment